CHLOE CHELSEA TAN
Certified Healthcare Virtual Assistant
Manila
Summary
Dedicated Registered Medical Technologist and Certified Healthcare Virtual Assistant with over two years of experience supporting U.S.-based healthcare practitioners in clinical documentation, patient scheduling, insurance eligibility verification, and complex transcription. Expertise in lab specimen processing, ECG/Holter data management, and quality control procedures, complemented by a proven track record of managing clinical workflows and administrative tasks in a remote setting. Bilingual communicator in English and Filipino, adept at navigating EHR/charting systems, patient coordination, and billing-related support to enhance operational efficiency. Committed to delivering high-quality healthcare support while fostering positive patient experiences.
Overview
4
4
Certificates
5
5
years of professional experience
Work History
Healthcare Virtual Assistant
U.S. Healthcare Practitioners
04.2024 - 09.2026
- Provided clinical documentation and medical note preparation for U.S.-based healthcare practitioners, ensuring accurate and compliant patient records.
- Coordinated patient scheduling: confirmed appointments through outbound calls, managed portal balances and referral checks, booked interpreters, and handled nursing messages.
- Conducted insurance eligibility checks, cost estimates, and prior authorization requests to support timely care and billing processes.
- Transcribed and recorded complex patient narratives and clinical conversations for accurate provider notes and billing documentation.
Cardiac Technologist
University of Santo Tomas Hospital
10.2023 - 02.2024
- Performed diagnostic procedures including ECG, treadmill stress testing, Holter monitoring, and ABPM; responded rapidly to mayday calls to ensure timely patient assessment.
- Maintained and calibrated cardiac monitoring equipment, conducted quality checks, and ensured accurate data capture for physician interpretation.
- Managed daily patient schedules, prepared charge slips and daily income reports, updated patient records, and distributed official results to wards and patients.
- Collaborated with clinical teams to support patient care and performed additional duties as required to maintain department efficiency.
Marketing Manager
Chi-Chay Metal Products, Inc.
07.2022 - 08.2023
- Developed and executed marketing strategies to promote the company’s products and strengthen competitive positioning.
- Maintained and grew client and supplier relationships through proactive communication and targeted marketing initiatives.
- Managed company social media account, creating content and campaigns to increase brand visibility and customer engagement.
Medical Technology Intern
UST Hospital and Chinese General Hospital
07.2021 - 05.2022
- Managed inventory, performed equipment calibration, and executed quality-control procedures to ensure laboratory accuracy and compliance.
- Processed specimens and performed manual and automated laboratory assays across multiple sections, following SOPs and safety protocols.
- Supported laboratory workflow improvements by maintaining accurate records and assisting with troubleshooting and maintenance of instruments.
Education
Bachelor of Science - Medical Technology
University of Santo Tomas
Manila, Metro Manila, Philippines06.2022
Skills
Attention to detail
Verbal and written communication
Multitasking and organization
Customer Service
Computer, Google, and Microsoft literacy
Clinical management and transcription
English & Filipino language proficiency
Basic Chinese and Korean language proficiency
Certification
Healthcare Virtual Assistant Certification
Timeline
Healthcare Virtual Assistant
U.S. Healthcare Practitioners
04.2024 - 09.2026
Cardiac Technologist
University of Santo Tomas Hospital
10.2023 - 02.2024
Marketing Manager
Chi-Chay Metal Products, Inc.
07.2022 - 08.2023
Medical Technology Intern
UST Hospital and Chinese General Hospital
07.2021 - 05.2022
Bachelor of Science - Medical Technology
University of Santo Tomas
PUBLISHED RESEARCH
Author of Parents’ Knowledge, Attitude, and Practices Towards Polio Vaccination in Quezon City, published in the International Journal of Progressive Research in Science and Engineering (ISSN: 2582 - 7898) in August 2021