Summary
Overview
Work History
Education
Skills
Certification
mobile games
Timeline
Anderson Ortega

Anderson Ortega

Healthcare Virtual Assistant
Cebu City, Province Of Cebu

Summary

Dynamic healthcare professional with extensive experience as a Healthcare Virtual Assistant at Southwest Cancer Care, enhancing patient adherence and optimizing treatment outcomes. Skilled in problem-solving and team collaboration, I effectively navigated complex healthcare systems while advocating for patient needs and streamlining processes, ensuring high-quality care and satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Healthcare Virtual Assistant

Southwest Cancer Care
01.2021 - Current
  • Increased patient adherence to treatment plans by building strong rapport and trust with patients and their families.
  • Promoted a culture of safety within the oncology unit by adhering to evidence-based practices and protocols.
  • Advocated for the needs and preferences of patients during interdisciplinary team meetings to optimize treatment outcomes.
  • Educated patients on side effect management strategies, empowering them to take control of their health during treatment.
  • Streamlined patient navigation through complex healthcare systems by coordinating appointments, tests, and treatments for optimal efficiency.
  • Evaluated clinical practice guidelines for relevance within the organization's unique patient population and made recommendations for updates or changes when necessary.

Intensive Care Unit Clinical Nurse

Medina General Hospital
06.2016 - 12.2021
  • Promoted teamwork among staff by leading collaborative initiatives aimed at improving overall unit efficiency.
  • Provided emotional support to patients and families during difficult times, fostering a compassionate environment within the ICU.
  • Maintained a high standard of infection control within the ICU, adhering to strict hygiene practices and protocols at all times.
  • Utilized advanced hemodynamic monitoring tools such as arterial lines when caring for patients experiencing cardiovascular instability.

Emergency Room Registered Nurse

Adventist Hospital
09.2015 - 03.2016
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Administered medications and treatments as prescribed by physicians.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Communicated openly and collaboratively with all healthcare staff to organize successful patient care.

Case Manager

The Center for Behavioral Sciences
09.2014 - 07.2015
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

Customer Service Representative

Qualfon Philippines Incorporated
06.2013 - 09.2014
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Nursing

Adventist Medical Center And Colleges, Iligan, Province Of Lanao Del Norte, Philippines
05.2001 -
  • Degree Awarded with Excellent College Student Award

Skills

Customer service

Certification

Licensed Nursed - current

mobile games

loves to play mobile games

Timeline

Healthcare Virtual Assistant - Southwest Cancer Care
01.2021 - Current
Intensive Care Unit Clinical Nurse - Medina General Hospital
06.2016 - 12.2021
Emergency Room Registered Nurse - Adventist Hospital
09.2015 - 03.2016
Case Manager - The Center for Behavioral Sciences
09.2014 - 07.2015
Customer Service Representative - Qualfon Philippines Incorporated
06.2013 - 09.2014

Licensed Nursed - current

06-2013
Adventist Medical Center And Colleges - Bachelor of Science, Nursing
05.2001 -

Similar Profiles

CREATE PROFILE
Anderson OrtegaHealthcare Virtual Assistant