Anderson Ortega
Healthcare Virtual Assistant
Cebu City, Province Of Cebu
Summary
Dynamic healthcare professional with extensive experience as a Healthcare Virtual Assistant at Southwest Cancer Care, enhancing patient adherence and optimizing treatment outcomes. Skilled in problem-solving and team collaboration, I effectively navigated complex healthcare systems while advocating for patient needs and streamlining processes, ensuring high-quality care and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Healthcare Virtual Assistant
Southwest Cancer Care
01.2021 - Current
- Increased patient adherence to treatment plans by building strong rapport and trust with patients and their families.
- Promoted a culture of safety within the oncology unit by adhering to evidence-based practices and protocols.
- Advocated for the needs and preferences of patients during interdisciplinary team meetings to optimize treatment outcomes.
- Educated patients on side effect management strategies, empowering them to take control of their health during treatment.
- Streamlined patient navigation through complex healthcare systems by coordinating appointments, tests, and treatments for optimal efficiency.
- Evaluated clinical practice guidelines for relevance within the organization's unique patient population and made recommendations for updates or changes when necessary.
Intensive Care Unit Clinical Nurse
Medina General Hospital
06.2016 - 12.2021
- Promoted teamwork among staff by leading collaborative initiatives aimed at improving overall unit efficiency.
- Provided emotional support to patients and families during difficult times, fostering a compassionate environment within the ICU.
- Maintained a high standard of infection control within the ICU, adhering to strict hygiene practices and protocols at all times.
- Utilized advanced hemodynamic monitoring tools such as arterial lines when caring for patients experiencing cardiovascular instability.
Emergency Room Registered Nurse
Adventist Hospital
09.2015 - 03.2016
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatments as prescribed by physicians.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
Case Manager
The Center for Behavioral Sciences
09.2014 - 07.2015
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Customer Service Representative
Qualfon Philippines Incorporated
06.2013 - 09.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Nursing
05.2001 -
- Degree Awarded with Excellent College Student Award
Skills
Customer service
Microsoft office
Data entry
Attention to detail
Calendar management
Social media updating
Meeting scheduling
Task prioritization
Problem-solving
File organization
Time management
Team collaboration
Certification
Licensed Nursed - current
mobile games
loves to play mobile games
Timeline
Healthcare Virtual Assistant - Southwest Cancer Care
01.2021 - Current
Intensive Care Unit Clinical Nurse - Medina General Hospital
06.2016 - 12.2021
Emergency Room Registered Nurse - Adventist Hospital
09.2015 - 03.2016
Case Manager - The Center for Behavioral Sciences
09.2014 - 07.2015
Customer Service Representative - Qualfon Philippines Incorporated
06.2013 - 09.2014
Licensed Nursed - current
06-2013
Adventist Medical Center And Colleges - Bachelor of Science, Nursing
05.2001 -