Anderson Ortega
Healthcare Virtual Assistant
Cebu City, Province Of Cebu
Summary
Dynamic healthcare professional with extensive experience as a Healthcare Virtual Assistant at Southwest Cancer Care, enhancing patient adherence and optimizing treatment outcomes. Skilled in problem-solving and team collaboration, I effectively navigated complex healthcare systems while advocating for patient needs and streamlining processes, ensuring high-quality care and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Healthcare Virtual Assistant
Southwest Cancer Care
Sierra Vista, Arizina, USA (Remote)
01.2021 - Current
- Increased patient adherence to treatment plans by building strong rapport and trust with patients and their families.
- Promoted a culture of safety within the oncology unit by adhering to evidence-based practices and protocols.
- Advocated for the needs and preferences of patients during interdisciplinary team meetings to optimize treatment outcomes.
- Educated patients on side effect management strategies, empowering them to take control of their health during treatment.
- Streamlined patient navigation through complex healthcare systems by coordinating appointments, tests, and treatments for optimal efficiency.
- Evaluated clinical practice guidelines for relevance within the organization's unique patient population and made recommendations for updates or changes when necessary.
Intensive Care Unit Clinical Nurse
Medina General Hospital
Ozamiz, Province Of Misamis Occidental, Philippines
06.2016 - 12.2021
- Promoted teamwork among staff by leading collaborative initiatives aimed at improving overall unit efficiency.
- Provided emotional support to patients and families during difficult times, fostering a compassionate environment within the ICU.
- Maintained a high standard of infection control within the ICU, adhering to strict hygiene practices and protocols at all times.
- Utilized advanced hemodynamic monitoring tools such as arterial lines when caring for patients experiencing cardiovascular instability.
Emergency Room Registered Nurse
Adventist Hospital
Cebu City, Province Of Cebu, Philippines
09.2015 - 03.2016
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatments as prescribed by physicians.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
Case Manager
The Center for Behavioral Sciences
Cebu City, Province Of Cebu, Philippines
09.2014 - 07.2015
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Customer Service Representative
Qualfon Philippines Incorporated
Cebu City, Province Of Cebu, Philippines
06.2013 - 09.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Nursing
05.2001 -
- Degree Awarded with Excellent College Student Award
Skills
Customer service
Microsoft office
Data entry
Attention to detail
Calendar management
Social media updating
Meeting scheduling
Task prioritization
Problem-solving
File organization
Time management
Team collaboration
Certification
Licensed Nursed - current
mobile games
loves to play mobile games
Timeline
Healthcare Virtual Assistant - Southwest Cancer Care
01.2021 - Current
Intensive Care Unit Clinical Nurse - Medina General Hospital
06.2016 - 12.2021
Emergency Room Registered Nurse - Adventist Hospital
09.2015 - 03.2016
Case Manager - The Center for Behavioral Sciences
09.2014 - 07.2015
Customer Service Representative - Qualfon Philippines Incorporated
06.2013 - 09.2014
Licensed Nursed - current
06-2013
Adventist Medical Center And Colleges - Bachelor of Science, Nursing
05.2001 -