SHENAMINE SHEEN MILANES, RPh, CPT
Summary
Highly reliable, independent, and diligent healthcare professional with a strong focus on delivering exceptional results. Enthusiastic and dedicated, consistently putting full attention into every task at hand. Excellent communication skills and keen eye for detail, able to effectively collaborate within team environments to ensure optimal patient outcomes and adapt to evolving needs. Solid background in pharmaceutical care, medication management, and patient counseling, skilled in drug dispensing, inventory management, and regulatory compliance. Pride in reliability and commitment to maintaining high standards of practice, always striving to make a positive impact in the healthcare field.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Healthcare Virtual Assistant
Northern Virginia Gastroenterology
09.2022 - Current
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Verified eligibility and compliance with authorization requirements for service providers.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
- Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies.
Transcriber/Proofreader
TranscriptionStaff.com
12.2021 - 02.2022
- Listen to the client's audio file and proofread the transcription documents based on the audio file
- Make necessary corrections and adjustments to transcription mistakes and try to fix as much '[inaudible]' and '[?]' as possible
Community Pharmacist
Mercury Drug
03.2015 - 12.2021
- Educated patients on over-the-counter product selection and proper usage, ensuring safe and effective self-care choices.
- Helped in overseeing drugstore operations
- Does patient counseling services like giving instructions on proper medication adherence and suggesting possible first aid or remedy for uncomplicated health conditions
- Receive calls regarding medication inquiries like product availability, price, and other medication-related inquiries
- Communicate with doctors regarding patient queries and prescription clarification
- Updates Prescription Books, Dangerous Drug Books, and other reports in the pharmacy
- Reported possible adverse drug reactions and side effects to the Food and Drug Administration (FDA)
- Inventory taking of stocks and monitoring of drug expiration dates
- Sends and receives e-mails from regarding branch operations and memorandums the Food and Drug Administration (FDA) and Philippine Drug Enforcement Agency (PDEA)
Community Pharmacist
Mercury Drug
07.2013 - 02.2015
- Does patient counseling services like giving instructions on proper medication adherence and suggesting possible first aid or remedy for uncomplicated health conditions
- Receive calls regarding medication inquiries like product availability, price, and other medication-related inquiries
- Communicate with doctors regarding patient queries and prescription clarification
- Updates Prescription Books, Dangerous Drug Books, and other reports in the pharmacy and reports possible adverse drug reactions
- Inventory taking of stocks and monitoring of drug expiration dates
- Sends and receives e-mails from regarding branch operations and memorandums the Food and Drug Administration (FDA) and Philippine Drug Enforcement Agency (PDEA)
Pharmacist Intern
Farmacia Petilla
10.2012 - 04.2013
- Displayed excellent organizational skills while managing multiple tasks simultaneously, ensuring timely completion of all assigned responsibilities.
- Maintained a clean, organized, and well-stocked pharmacy workspace, promoting an efficient workflow for all team members.
- Consistently demonstrated professionalism and dedication to the field of pharmacy by adhering to all applicable laws, regulations, and professional standards during the internship experience.
- Contributed to a positive work environment through effective teamwork and collaboration with pharmacy staff members.
Hospital Pharmacist Intern
Lorma Medical Center
03.2012 - 04.2012
- Developed effective relationships with physicians, nurses, and other healthcare professionals to ensure optimal communication and collaboration in patient care.
- Verified safety and accuracy of physician orders.
- Maintained strict compliance with relevant laws, regulations, policies, and procedures related to hospital pharmacy practice.
- Dispensed and procured medicinal products and supplies used in hospital.
Pharmacist Intern
Mercury Drug
03.2011 - 06.2011
- Contributed to a positive work environment through effective teamwork and collaboration with pharmacy staff members.
- Utilized strong communication skills to educate patients on proper medication usage, potential side effects, and drug interactions.
- Served as a reliable resource for patients seeking information on over-the-counter medications, supplements, and general health inquiries.
- Consistently demonstrated professionalism and dedication to the field of pharmacy by adhering to all applicable laws, regulations, and professional standards during the internship experience.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Conducted regular audits of expired medications, ensuring proper disposal according to established protocols.
- Reduced medication errors by diligently verifying prescriptions for accuracy before dispensing to patients.
- Shadowed senior pharmacy staff to learn proper procedures.
Education
Advanced Pharmacotherapeutics -
Lorma Colleges
City of San Fernando, La Union08.2015
Bachelor of Science - Pharmacy
Saint Louis University
Baguio City, Philippines03.2013
Skills
- Medication dispensing
- Continuing education commitment
- Adverse event reporting
- Prescription verification
- Pharmaceutical calculations
- Compounding medications
- Therapeutic drug monitoring
- Drug interaction monitoring
- Patient counseling
- Medication storage management
- Pharmacy ethics adherence
- Pharmaceutical care
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
Certification
- Hello Rache Healthcare Virtual Assistant Certification
- HIPAA Certification
- HIPAA Awareness for Healthcare Providers
- Advanced Pharmacotherapeutics Course Certification
- Certified Healthcare Virtual Assistant
- Registered Pharmacist
Affiliations
- Philippine Pharmacists Association
Timeline
Healthcare Virtual Assistant
Northern Virginia Gastroenterology
09.2022 - Current
Transcriber/Proofreader
TranscriptionStaff.com
12.2021 - 02.2022
Community Pharmacist
Mercury Drug
03.2015 - 12.2021
Community Pharmacist
Mercury Drug
07.2013 - 02.2015
Pharmacist Intern
Farmacia Petilla
10.2012 - 04.2013
Hospital Pharmacist Intern
Lorma Medical Center
03.2012 - 04.2012
Pharmacist Intern
Mercury Drug
03.2011 - 06.2011
Advanced Pharmacotherapeutics -
Lorma Colleges
Bachelor of Science - Pharmacy
Saint Louis University
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