Jasmine Marie Apura
Certified Healthcare Virtual Assistant
Quezon City, Metro Manila
Summary
Proven track record in enhancing patient care and streamlining administrative processes at Azul Vision Inc., leveraging skills in Microsoft Office and exceptional adaptability. Excelled in critical thinking and teamwork, significantly improving team collaboration and patient satisfaction. Demonstrated expertise in confidentiality and data protection, contributing to a secure and efficient work environment.
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering three years of experience providing quality administrative support to clients.
Overview
18
18
years of professional experience
3
3
Certifications
Work History
Healthcare Virtual Assistant
Azul Vision Inc.
11.2021 - Current
- Verification of patients insurances and eligibility.
- Authorization submissions when required for patients visit and procedures.
- Determination of copays, deductibles, checking of approved authorizations through insurance portals and call them if necessary.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Elevated client experience by providing timely customer support via phone calls, emails, and chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Fostered positive work environment by facilitating effective communication channels between remote teams.
- Adapted quickly to emerging technologies and software, staying ahead in providing versatile virtual assistance.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Private Duty Registered Nurse/Private Caregiver
Private Clients
01.2015 - 08.2021
- Assisted in development and implementation of service plans related to nursing and patient health care needs.
- Interpreted patient needs, knowledge, growth, and development to construct treatment plan.
Medical ICU Nurse
National University Hospital
04.2010 - 09.2014
- Managed critical situations calmly under pressure while coordinating necessary resources for optimal patient care.
- Contributed to continuous quality improvement initiatives by participating in audits of clinical practice standards.
- Provided compassionate end-of-life care to terminally ill patients while supporting their families through the process.
- Ensured continuity of care by efficiently managing patient handoffs during shift changes and transitions between units.
Scrub/Circulating Nurse, Operating Room
East Avenue Medical Center
07.2006 - 08.2009
- Implemented evidence-based practices into daily routines to continuously improve quality of care provided to patients undergoing surgery.
- Promoted a positive work environment through strong teamwork and open communication among colleagues.
- Used aseptic techniques to maintain sterile fields and actively monitored situations to prevent breaches in aseptic techniques.
- Evaluated and reported on the effectiveness of surgical equipment, supplies, and instruments to ensure optimal functionality during procedures.
Education
Bachelor of Science - Nursing
Philippine Rehabilitation Institute Foundation Inc
Quezon City, Metro Manila, Philippines 05.2001 -
Skills
Microsoft Office
Fast Learner
Attention to Detail
Data Entry
Teamwork and Collaboration
Adaptability and Flexibility
Problem-Solving
Social media knowledge
Critical Thinking
Organizational Skills
Multitasking Abilities
Excel spreadsheets
Administrative Support
Scheduling
Customer and client relations
Mail Management
Task Prioritization
Written Communication
Professionalism
Time Management
Editing and proofreading
Office Administration
Confidentiality and Data Protection
Appointment Coordination
Employee Communications
Continuous Improvement
Goal Setting
Administrative Procedures
Research and Analytical Skills
Excellent Communication
Certification
HIPAA Certification
Timeline
Healthcare Virtual Assistant
Azul Vision Inc.
11.2021 - Current
Private Duty Registered Nurse/Private Caregiver
Private Clients
01.2015 - 08.2021
Medical ICU Nurse
National University Hospital
04.2010 - 09.2014
Scrub/Circulating Nurse, Operating Room
East Avenue Medical Center
07.2006 - 08.2009
Bachelor of Science - Nursing
Philippine Rehabilitation Institute Foundation Inc
05.2001 -