Cabanding Alfred Wayne
KEY ACCOUNTS MANAGER
North Road Plaza, Mandaue, Cebu
Summary
At Unilab, Inc, I excelled as a Key Accounts Manager, leveraging my problem-solving and performance tracking skills to enhance customer service and drive product innovation. My strategic analysis and rapport-building led to significant up-selling successes and informed development teams, fostering a culture of continuous improvement and collaboration.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Key Accounts Manager- National Key Account
Unilab, Inc
Cebu City, Cebu
01.2020 - Current
- Provided excellent customer service and provided answers to client questions within set standards.
- Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts.
- Identified new business opportunities by analyzing industry trends and competitor activities.
- Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
- Provided valuable insights to product development teams based on customer feedback, driving innovation in offerings.
Key Account Manager- Local Key Accounts
Unilab, Inc.
Cebu City, Cebu
01.2018 - 12.2019
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
Key Accounts Manager- Regional Key Account
Unilab, Inc.
Bacolod City, Negros Occidental
01.2010 - 12.2017
- Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
- Provided valuable insights to product development teams based on customer feedback, driving innovation in offerings.
- Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts.
Key Accounts Manager - Hospital Business
Unilab, Inc.
San Pablo City, Laguna
01.2006 - 12.2009
- Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
- Assisted marketing team in creating promotional materials that resonated with target audience segments effectively.
- Resolved customer issues promptly, fostering loyalty and strengthening long-term relationships.
Professional Service Representative
Biomedis, Inc., Unilab
Bacolod City, Negros Occidental
08.2001 - 12.2005
- Exceeded performance targets by locking-in High Value MDs;
- Maintained good professional relationship with Negros Occidental High Value MDs that translated to favorable business achievements for Biomedis, Inc.
Education
Bachelor of Science - Business Administration
De La Salle University
Taft Avenue - Philippines 06.1994 - 03.1998
Skills
Performance Tracking
Customer Service
Building rapport
Problem-Solving
Teamwork and Collaboration
Accomplishments
- Achieved TOPS Awards 2021 (Awarded in June 27, 2022);
- Achieved TOPS Awards 2011 (Awarded in May 21, 2012);
- Achieved TOPS Awards 2005 (Awarded in June 26, 2006);
- Achieved Regional Best PSR Visayas- Biomedis (Awarded in December 19, 2005)
- Achieved National Top 10 PSRs- Biomedis (Awarded in December 19, 2005)
- Achieved TOPS Awards 2003 (Awarded in April 27, 2004);
Timeline
Key Accounts Manager- National Key Account
Unilab, Inc
01.2020 - Current
Key Account Manager- Local Key Accounts
Unilab, Inc.
01.2018 - 12.2019
Key Accounts Manager- Regional Key Account
Unilab, Inc.
01.2010 - 12.2017
Key Accounts Manager - Hospital Business
Unilab, Inc.
01.2006 - 12.2009
Professional Service Representative
Biomedis, Inc., Unilab
08.2001 - 12.2005
Bachelor of Science - Business Administration
De La Salle University
06.1994 - 03.1998
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