Maria Melanie Lourdes Zita
Doctor Of Dental Medicine
MANILA
Summary
Energetic, results-driven Team Lead committed to maintaining highest quality of customer excellence. Develops and implements innovative programs and creates incentives to drive employee motivation.
Overview
11
11
years of professional experience
Work History
Medical Alliance Group Manager
Unilab Inc
01.2024 - Current
- Help shape the future of the healthcare industry by identifying it needs and offering solutions that would help all stakeholders concerned.
- Collaborated with other MAG managers to develop best practices for operational efficiency across all divisions when implementing planned programs for external (target partner medical societies) and internal (partner marketing divisions) target customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reviewed daily tasks/requirements and delegated work for optimal coverage.
- Coordinated closely with partner division to execute campaigns that generated new leads and boosted revenue growth year on year.
Customer Management Group Manager
Unilab Inc.
01.2022 - 12.2023
- Leads the team of 3 officers who are all engaged with assisting the Division in the implementation of society related Programs that aims to strengthen partnerships with target customer (MD and patient)
- Manages, plans and implements programs relating to the division's Digital Compliance Program (REACH DCP) to help ensure patients are being able to sustain treatment until fruition.
- Trained a group of PSRs to learn DIY event Management to en-able them to support their respective institutions in their CME programs.
Assistant Manager
PRMD
10.2016 - 12.2021
- Enagaged with the societies and created venues for marketing divisions to promote their products and service offerings.
- Developed loyal and highly satisfied customer base through proactive management of customer service strategies.
- Collaborated with the marketing divisions to develop strategic activities targeting partner medical societies to expose our brands for business growth and improvement.
Assistant Product Manager
Bio Onco
02.2013 - 08.2016
- Created product promotion plans and marketing initiatives to increase brand awareness for Oncology - Urologic, Gynecologic and Respiratory Carcinomas - Products of Bio Onco.
Education
Doctor of Dental Medicine - Dentistry
Centro Escolar University
ManilaSkills
1 Negotiation Skills
2 Technical and Event Organizing and event management
3 Training and mentoring
4 Team leadership
5 Product development and program implementation
- ATL/BTL Program Execution
- Digital Marketing
6 Multitasking Abilities
Accomplishments
- TOPS AWARDEE for CARE in 2019
Badminton, Spinning, Crochet, Books
During free time, love to do Scuba Diving, Badminton, Spinning, Crocheting and Reading Books
Timeline
Medical Alliance Group Manager
Unilab Inc
01.2024 - Current
Customer Management Group Manager
Unilab Inc.
01.2022 - 12.2023
Assistant Manager
PRMD
10.2016 - 12.2021
Assistant Product Manager
Bio Onco
02.2013 - 08.2016
Doctor of Dental Medicine - Dentistry
Centro Escolar University