Anacita Polinag
Virtual Assistant
Caloocan
Summary
As a Customer Service Representative, one need to have passion in this job as putting one's feet on customer's shoes. Being excited with next caller in resolving the issues. Making sure that after the call the concern was addressed well and if not was able to refer them to the correct department for further assistance.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Everise Philippines
10.2022 - Current
- Offered advice and assistance to customers, being empathetic and paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls within 3 seconds.
- Maintained customer satisfaction by adding extra miles for their concern.
- Responded to customer requests for their health plan coverage.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Teleperformance
09.2021 - 09.2022
- Answered customer telephone calls promptly.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction, being Customer satisfaction survey awardee 3 months consecutive.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Alorica
02.2017 - 12.2021
- Maintained customer satisfaction by resolving concern such booking hotels and flight for them.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, especially if they want to modify their flight.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed their payment as quick as possible, ideally for 3 minutes.
Education
Associate of Science - Business Administration And Management
AMA Computer Learning Center
Quezon City 04.2001 -
Skills
Appointment Scheduling
undefinedAccomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative
Everise Philippines
10.2022 - Current
Customer Service Representative
Teleperformance
09.2021 - 09.2022
Customer Service Representative
Alorica
02.2017 - 12.2021
Associate of Science - Business Administration And Management
AMA Computer Learning Center
04.2001 -
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