Crislyn Crisostomo
Taguig
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Outbound Sales Representative
Everise Philippines
Taguig
01.2021 - 01.2024
- Provided customer service support to existing clients and potential customers.
- Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.
- Achieved monthly sales targets set by management team.
- Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Followed up on sales leads through outbound calling.
Technical Support Representative/Customer Service Representative
Teleperformance
Taguig
04.2018 - 12.2020
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Recommended upgrades or additional features that could enhance user experience.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Documented all activities related to technical support including processes, updates, changes made.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Email Support Representative
Global Integrated Contact Facilities
Pasig
04.2017 - 11.2018
- Answered customer inquiries regarding product features, pricing, and availability.
- Resolved customer complaints in a timely manner.
- Followed up with customers to ensure their satisfaction with the resolution process.
- Documented all incoming emails for future reference purposes.
- Monitored emails queues and responded quickly to customer requests.
Education
Bachelor of Science -
Taguig City University
Taguig City, NCR, Philippines07-2019
Skills
- Email Etiquette
- Customer Relationship Building
- Cold-Calling
- Upselling Strategies
- Outbound Calling
- Attention to Detail
- Script Reading
- Customer Service
- Active Listening
- Sales Pitches
- Time Management
- Customer Inquiry and Response
- Product and Service Knowledge
- Order Taking
- Call Control
Affiliations
- Loves to travel
- Binge watching with friends and families
- Play online games sometimes
Languages
English
First Language
Certification
- I passed the Civil Service Examination which means I can apply for permanent jobs in the government, and be entitled to a number of benefits such as competitive salaries, career growth.
Accomplishments
- Top Sales Agent 2019
References
References available upon request.
Timeline
Outbound Sales Representative
Everise Philippines
01.2021 - 01.2024
Technical Support Representative/Customer Service Representative
Teleperformance
04.2018 - 12.2020
Email Support Representative
Global Integrated Contact Facilities
04.2017 - 11.2018
Bachelor of Science -
Taguig City University
- I passed the Civil Service Examination which means I can apply for permanent jobs in the government, and be entitled to a number of benefits such as competitive salaries, career growth.
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