Amschel Andrei Bentor
Technical Support
Taguig
Summary
Diligent Technical Support with solid background in providing strategic advice and support. Proven track record of implementing solutions that enhance operational efficiency and stakeholder satisfaction. Demonstrated expertise in analytical thinking and effective communication.
As professional advisor, deeply committed to delivering actionable insights and fostering collaborative environments. Extensive experience in strategic planning and conflict resolution ensures impactful contributions to team success. Known for adaptability and results-driven approach, excelling in problem-solving and relationship management.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
Work History
Shopify Support Advisor
TaskUs Inc.
Ortigas
04.2024 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Provided expert technical support to end-users, resolving issues and minimizing downtime.
Concierge Ambassador Support
Rhipe Solutions
Makati
04.2023 - 08.2023
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Subject Matter Expert (SME)
Telus International
05.2022 - 12.2022
- Provided immediate support to tenured and newly-hired Frontline team members regarding technical support and customer service concerns
- Conducted Training Courses and Refreshers for new and tenured team members
- Provided on-the-fly coaching for team members who may experience struggles and help them improve their scorecards to hit their monthly KPI
- Managed case life cycle duration for the assigned team and assisted team members with managing their open cases
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Mentored junior team members, contributing to their professional growth and development.
Technical Support Representative
Telus International
McKinley Taguig
01.2020 - 05.2022
- Provided technical support via chat, email, and phone for Google Workspace core services including website and DNS related issues
- Submitted recommendations and updates for product specific knowledge base storage
- Was part of the Upsell team for Google Workspace which also required to incentivize customers to upgrade their subscriptions
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Senior Web Advisor (CL11)
Concetrix
06.2018 - 12.2019
- Provided technical support and troubleshooting over the phone for services such as Cable TV, Internet and VOIP, as well as secondary services like email concerns
- Managed daily, weekly, and monthly reports for AHT and Transfer metrics to make sure that data is well-presented and available to team members
- Provided coaching and support to new team members
- Kept up-to-date on industry trends and emerging technologies, consistently integrating innovative solutions into projects.
- Created accessible websites compliant with ADA standards ensuring all users could enjoy a seamless browsing experience.
- Boosted website conversion rates by analyzing user behavior data and making informed design adjustments as needed.
Education
Bachelor of Science - Computer Engineering
CENTRO ESCOLAR UNIVERSITY
MANILA 01.2012 - 01.2020
Bachelor of Science - Architecture
FAR EASTERN UNIVERSITY
MANILA 06.2008 - 01.2012
Skills
Google Workspace / Microsft 365
Product Knowledge Management
Networking Configuration
Mastery of managing and maintaining Product Knowledge bases
Ability to work and train a wide variety of people personalities
Trained in various types of coaching and skill development
undefinedTimeline
Shopify Support Advisor
TaskUs Inc.
04.2024 - Current
Concierge Ambassador Support
Rhipe Solutions
04.2023 - 08.2023
Subject Matter Expert (SME)
Telus International
05.2022 - 12.2022
Technical Support Representative
Telus International
01.2020 - 05.2022
Senior Web Advisor (CL11)
Concetrix
06.2018 - 12.2019
Bachelor of Science - Computer Engineering
CENTRO ESCOLAR UNIVERSITY
01.2012 - 01.2020
Bachelor of Science - Architecture
FAR EASTERN UNIVERSITY
06.2008 - 01.2012
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