Jhon Bally Francisco

• Review and delete contents that are violating our policy
• Report contents that contains an individual needing immediate assistance
• Managed content across all platforms, including social media.
• Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
• Drove accuracy of content through careful proofreading and fact-checking.
• Reduced response time for content review, ensuring a safer online environment for users.
• Streamlined moderation processes by implementing effective content filtering tools and techniques.
• Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
• Reduced fraud instances by implementing advanced data analysis techniques and monitoring patterns.

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Asked open-ended questions to determine which products or services would be best fit for customer's needs.
• Remedied issues quickly and within parameters of company-mandated policies and procedures.
• Provided online demonstrations to educate customers on product features and online help resources.
• Worked closely with each customer to carefully resolve issues within timely fashion.
• Documented all customer information accurately in computer system, providing dated notes for future reference.
• Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.

• Resolve delivery issues over chat support system with customers daily.
• Assist customers in finding the right product for their needs.
• Assist customers in updating their records.
• Help customers make and submit their request to corresponding department.

- Collecting customers’ payments
- Depositing customers’ payments on the corresponding banks

- Having the initiative to ask my supervisor for a task.
- Helping my co-workers on their tasks.
- Keeping of records.
- Greeting company visitors in a friendly, yet professional manner.
- Answering the phone and forwarding callers on to relevant staff.
- Providing good customer service.