Summary
Overview
Work History
Education
Skills
Languages
Timeline
background-images

Albie Meliton

Isulan

Summary

I have more than six years of experience working as a Customer Service Representative and Appointment Setter, where I developed strong skills in handling inbound and outbound calls, scheduling, and managing client relationships. In my previous roles, I consistently delivered excellent customer support by actively listening to client needs, addressing concerns, and ensuring smooth appointment booking processes.

I’ve become highly skilled in using CRM tools, managing calendars, and coordinating with sales teams to maximize efficiency and meet company goals. My experience has also strengthened my ability to multitask, stay organized under pressure, and adapt to different customer personalities.

Overview

6
6
years of professional experience

Work History

B2B Cold Calling Appointment Setter

Horizon Marketing
12.2024 - 04.2025
  • Doing Outbound calls to offer and book discovery call meeting with the potential client from Amazon Seller with our experts.

Sr. SME | CSR | Healthcare Account

Concentrix
03.2022 - 11.2024
  • Helping our customers to secure a vaccination appointment at the Walgreens Pharmacy. Answering inquiries and doing outbound calls to promote a new vaccines released from Walgreens pharmacy.

CSR Technical Support | Comcast Account

Transcom
12.2021 - 04.2022
  • Helping our customers to do a troubleshooting when it comes to internet latency modem issue, TV, remote, update customers subscriptions from Comcast, promote and offers new Comcast internet plan and subscriptions.

Customer Service Representative | Amazon Retail Account

Concentrix
11.2018 - 11.2021
  • Helping customers to track their Amazon packages checking charges and refund. Helping customer when it comes to account log in issues, placing an orders and processing replacement and returns products from Amazon.

Education

Bachelor of Science - Hotel and Restaurant Management

University of Mindanao
03.2009

Skills

  • HubSpot CRM, Google Docs, Google Drive, Google Calendar, Calendly, Microsoft Word, Microsoft Excel
undefined

Languages

English

Timeline

B2B Cold Calling Appointment Setter

Horizon Marketing
12.2024 - 04.2025

Sr. SME | CSR | Healthcare Account

Concentrix
03.2022 - 11.2024

CSR Technical Support | Comcast Account

Transcom
12.2021 - 04.2022

Customer Service Representative | Amazon Retail Account

Concentrix
11.2018 - 11.2021

Bachelor of Science - Hotel and Restaurant Management

University of Mindanao
Albie Meliton