Summary

Overview

Work History

Education

Skills

Certification

Character References

Timeline

Modeliza Tulpo

Executive/ Administrative Virtual Assistant

Upper Lukewright,00

Summary

Highly skilled virtual professional with solid foundation in executive/administrative support and customer service. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow.

Overview

years of professional experience

Certifications

Language

Work History

Administrative Virtual Assistant

PBS Electrical Services LLC

Remote

08.2023 - 02.2026

Managed executive inbox and client communications, ensuring organized email flow, timely responses, and accurate follow-ups using CRM and job management systems.
Handled invoicing, estimates, job tracking, and financial records through QuickBooks and Jobber, maintaining accurate and up-to-date documentation.
Coordinated with clients, vendors, and field technicians to schedule jobs, dispatch tasks, and monitor project progress. Handled outbound/inbound calls.
Prepared detailed quotes by interpreting electrical project plans and client requirements.
Organized digital records, maintained updated client information, and ensured proper documentation for smooth workflow operations.
Supported business visibility by assisting with online listings and maintaining accurate service information.
Assisted in creating simple promotional materials and internal documents as needed.
Helped set up and organize workflow systems to improve project tracking and operational efficiency.
Provided occasional administrative support for additional business operations when required.

Business Process Executive

Cognizant Technology Solutions Ltd

Remote

11.2020 - 08.2023

Handled inbound customer calls and accurately processed food orders in the POS system.
Provided menu details, applied discounts, and promoted special offers to customers.
Assisted with payment processing and coordinated with stores for order fulfillment.
Resolved customer concerns promptly to ensure satisfaction and repeat business.
Maintained call quality standards while meeting accuracy and performance metrics.

Executive Secretary

Honda Cars Isabela, Inc.

Cauayan, Province Of Isabela, Philippines

03.2018 - 08.2020

Managed calendars, meetings, and travel arrangements.
Prepared reports, correspondence, and presentations.
Handled confidential records and maintained organized filing systems.
Coordinated communication between management, staff, and external partners.
Supported office operations and administrative tasks.

Education

Bachelor in Business Administration - Management Accounting

St. Paul University

Dumaguete

03-2008

Bachelor of Science - Business Management

Philippine Christian University

Manila

05.2001 -

Skills

Skills:

Light Bookkeeping & Accounts Management

Invoice & Estimate Preparation

Client & Vendor Coordination

Organization & Time Management

Data Entry & Email management

Calendar & CRM management

Adaptability and flexibility

Tools Used:

QuickBooks, Jobber, Service Titan, Go High Level

HubSpot, Canva, Gmail, Calendly

Google Workspace (Docs, Sheets, Drive)

Microsoft Office (Word, Excel, PowerPoint)

Zoom/WhatsApp/Slack (meetings, communication)

Trello/Monday/Mailchimp/MyPBX VoIP system