Dexter Jay Gonzales
Home Care - VA
Imus
Summary
Results-driven BPO professional with 5+ years of experience in customer service, technical support, sales, and retention. Skilled in handling high-volume interactions, resolving complex issues, and consistently exceeding targets. Strong communicator with a proven record of boosting customer satisfaction and supporting team performance.
Overview
7
7
years of professional experience
Work History
Customer Service Representative (Seasonal)
UST Global
08.2025 - 11.2025
- Assisted providers and members with benefits, claims, and authorizations via inbound US calls (Clover Health).
Chat Support and Reimbursement Specialist
TaskUs - Imus Cavite
04.2024 - 05.2025
- -Favor
- Provided real-time assistance to customer via chat, addressing inquiries related to food delivery, order status, refund, account issues, financial reports and reimbursement issues.
Provider Service Advocate
Optum - Alabang
10.2022 - 06.2023
- -United Healthcare
- Answered incoming calls from healthcare providers, addressing inquiries related to patient benefits, eligibility, billing, payments, authorizations for treatment, and processed claims.
Sales Retention Specialist
VXI - MOA
03.2022 - 09.2022
- -Direct TV
- Managed inbound customer inquiries, complaints, and cancellation requests, ensuring a high level of customer satisfaction through effective problem-solving and resolution.
- Demonstrated strong communication and negotiation skills, fostering long-term customer loyalty and minimizing churn rates.
Customer Service, Sales and Technical Support
Teleperformance - MOA
11.2018 - 02.2022
- 3 years and 3 months of experience with my first BPO company, handling 3 accounts: Financial and telco account.
- XFINITY Mobile (Telco) - Technical Support - November 2018 to May 2019
- Comcast (Telco Sales) - Sales Representative - June 2019 to June 2021
- Truist (Financial Account) - Customer Support - July 2021 to February 2022
Education
Associate of Arts - Multimedia Arts and computer programming
Institute of Computer Technology
Skills
Core Skills
Administrative Support: Calendar management, appointment scheduling, email management, data entry
Communication: Professional email, chat, and phone correspondence
Customer Service: Handling client inquiries, complaint resolution, maintaining client relationships
Organization & Productivity: Task prioritization, time management, record keeping
Remote Work Skills: Self-motivation, adaptability, attention to detail, confidentiality
Tools & Software
Communication & Collaboration: Email, Slack, Zoom, Microsoft Teams, Google Chat
Scheduling & Calendar Management: Google Calendar, Calendly
CRM / Client Management: Zoho CRM, Salesforce
Productivity & Office Tools: Google Workspace (Docs, Sheets, Drive), Microsoft Office (Word, Excel)
Remote Task Management: Trello, Asana
Timeline
Customer Service Representative (Seasonal)
UST Global
08.2025 - 11.2025
Chat Support and Reimbursement Specialist
TaskUs - Imus Cavite
04.2024 - 05.2025
Provider Service Advocate
Optum - Alabang
10.2022 - 06.2023
Sales Retention Specialist
VXI - MOA
03.2022 - 09.2022
Customer Service, Sales and Technical Support
Teleperformance - MOA
11.2018 - 02.2022
Associate of Arts - Multimedia Arts and computer programming
Institute of Computer Technology