Zybel Ketz Albon
Ozamiz, Province Of Misamis Occidental
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Chatter
Spark MGT
01.2024 - 06.2024
- Initiating and maintaining conversations with users to help them feel comfortable, engaged, and supported.
- Encouraging interactions by asking questions, sharing light conversation starters, or making helpful suggestions for users to enhance their experience.
- Building trust and rapport with clients to create a sense of value, ensuring they feel supported and prioritized.
- Nurturing client relationships with empathy and attention, ensuring they feel appreciated and integral to our business.
Customer Service Representative
Yellow Cab Taxi Ca
Cebu City, Province Of Cebu, Philippines
01.2018 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services.
- Receiving and processing bookings through phone calls, online platforms, or apps.
- Confirming ride details (pickup location, time, passenger details, etc.) and dispatching taxis accordingly.
Education
Bachelor of Science - Business Administration
Misamis University
Ozamiz, Province Of Misamis Occidental, Philippines03.2016
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Critical Thinking
Timeline
Chatter
Spark MGT
01.2024 - 06.2024
Customer Service Representative
Yellow Cab Taxi Ca
01.2018 - 09.2019
Bachelor of Science - Business Administration
Misamis University