Overview
Work History
Education
Skills
Timeline
Generic

Ma Criselda Estrella

Bacolod City,NEC

Overview

5
5
years of professional experience

Work History

Chatter

Chat Support
05.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • A joyful learner
  • Lightning-fast
  • Creatively swift
  • Multitasking skills
  • Competence on turbo
  • Resourceful navigator
  • Mastery of the positive language

Call Center Representative

Refund And Technical Team
05.2019 - 06.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Undergrad - Hotel Management

STI WEST NEGROS UNIVERSITY
Bacolod City, Province Of Negros Occidental, Philippines

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Excellent Communication

Timeline

Chatter

Chat Support
05.2022 - Current

Call Center Representative

Refund And Technical Team
05.2019 - 06.2020

Undergrad - Hotel Management

STI WEST NEGROS UNIVERSITY

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Ma Criselda Estrella