Ma Criselda Estrella
Bacolod City,NEC
Overview
5
5
years of professional experience
Work History
Chatter
Chat Support
05.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- A joyful learner
- Lightning-fast
- Creatively swift
- Multitasking skills
- Competence on turbo
- Resourceful navigator
- Mastery of the positive language
Call Center Representative
Refund And Technical Team
05.2019 - 06.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Undergrad - Hotel Management
STI WEST NEGROS UNIVERSITY
Bacolod City, Province Of Negros Occidental, PhilippinesSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
Timeline
Chatter
Chat Support
05.2022 - Current
Call Center Representative
Refund And Technical Team
05.2019 - 06.2020
Undergrad - Hotel Management
STI WEST NEGROS UNIVERSITY