Job Search Status
Open to workDesired start date: Immediately
Open To Work
Rosette Flores
Luna, Province Of Isabela,ISA
Work Preference
Summary
I have been in the BPO Industry for more than 5 years. I consider myself a very motivated and driven individual with a passion for continuous growth and learning. Throughout my career, I have gained valuable experience in different industries. I adapt quickly to challenges, and I am equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Chatter
Aurelius
Remote
05.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
Luxury Sales and Service Specialist
Intercontinental Hotel Group
Baguio City
11.2021 - 03.2024
- Provide an industry-leading reservation solution in English and one or more language for all contacts. Champion brand-hearted behaviors by demonstrating knowledge, passion and pride. Consistently meet or exceed defined performance expectations. Inspire loyalty through personalized and efficient service driven by the guest's needs.
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Expert in providing personalized service to affluent customers.
- Critical customer touch point for delivering on our IHG brand experience in both sales and service.
- Be a brand champion, taking pride in using every customer interaction to educate guests about our luxury brand.
- Managed customer inquiries and resolved issues to enhance guest satisfaction.
- Developed tailored service plans to meet diverse client needs effectively.
- Implemented successful sales strategies to identify new leads and expand market presence.
Call Captioning
Teleperformance
Baguio City
05.2019 - 09.2021
- Maintain and develop internal support and call center quality standards and help agents improve their performance with specific instructions and constant support. Provide consistent customer service with full dedication and passion towards work that leads to being part of the quality analyst team of the company.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Teleperformance
02.2019 - 04.2019
- Provide a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Education
Hospitality And Tourism Management
Saint Mary University
Nueva Vizcaya, Philippines08-2018
Skills
- Customer and Sales Service
- Data Entry
- Problem Solving
- Attention to details
- Time Management
- Collaboration
- Tech
- Flexibility
- Customer service
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
LANGUAGES
English
Timeline
Chatter
Aurelius
05.2024 - 02.2025
Luxury Sales and Service Specialist
Intercontinental Hotel Group
11.2021 - 03.2024
Call Captioning
Teleperformance
05.2019 - 09.2021
Customer Service Representative
Teleperformance
02.2019 - 04.2019
Hospitality And Tourism Management
Saint Mary University