Yvette Chua - Seno

• Strengthened PMO and governance practices through collaboration with Delivery Heads and the PM community
• Developed and enhanced the Project In-Take and Change Management processes to ensure proper vetting of new projects and changes are properly assessed prior to execution
• Provides training, consultation and coaching to Project Managers
• Reviews and creates process improvements on project governance to maintain the processes currency and relevance
• Creates data and financial analyses to understand delivery trends, strengths and areas for improvements
• Manages a team of PMO Manager and Analysts

• Developed project plans and managed project scope, budget and schedule using both Agile and Waterfall methodologies to guide projects from conceptualization to implementation and transition to operations.
• Managed stakeholder engagements to define the business and IT requirements, and delivered to agreed milestones
• Led cross-functional teams that includes Business Analysts, Workforce Analysts, Reporting Analysts, Developers, Technical Architects and Business SMEs
• Created and presented project status reports to Project Steering Committees, Program Board and Working Groups

• Delivered high risk IT infrastructure, software and web development projects
• Led cross-functional teams that developed and integrated the Customer Relationship Management tool to the middleware and payment applications
• Negotiated with vendors and internal resource managers to secure project resources
• Facilitated risk management meetings with the Executive Management, Project Owners, Project Sponsors and Project Team resources to provide alignment on major risks, identify risk owners and response plans
• Reviewed and negotiated third party contracts to ensure commercial and technical viability

Portfolio and Project Management Office (Philippines, Indonesia, EMEA)

• Created reports to highlight project performance of the EMEA, Philippines, and Indonesia portfolios
• Monitored compliance with project management standards, policies and procedures through project audits / health checks throughout the lifecycle of the project
• Review inter-project dependencies to avoid and/or mitigate the impact of delays
• Coached, mentored and trained Project Managers across the PMO framework
• Facilitated project prioritization meetings with project sponsors to ensure project alignment with organizational strategies and objectives
• Conducted benefits realization review with Project Managers

Project Management Support and Customer Engagement Team Lead

• Managed a team of project management support resources allocated to different programs / projects across the regions
• Created a service catalogue to promote and manage PMO services across the organization
• Developed and promoted an end-to-end process for assessing, ingesting and maintaining potential (internal) PMO customers
• Developed required artifacts for each phase of the customer engagement process
• Analyzed resource demand and capacity of the team to support the Customer Engagement process

• Executed the legal restructuring of the insurance entities in the Philippines, Guam and Saipan, including the required application enhancements
• Facilitated requirements gathering sessions and developed project management plans
• Engaged stakeholders across the organization to provide updates on the project progress, issues, risks and help needed
• Chaired the Investment Decision Board meetings to support Executive Management in the prioritization and status reviews of projects
• Facilitated project prioritization meetings to ensure alignment with strategic objectives