Microsoft 365 Support Specialist and Data Analyst with 10+ years of experience across Exchange Online, SharePoint, OneDrive, Microsoft Teams, and Azure Entra. Skilled in troubleshooting complex technical, licensing, and billing issues while driving operational efficiency. Currently expanding expertise in data analytics with Power BI, SQL, and Python, as well as cloud technologies and security in Azure, AWS, and Fortinet. Passionate about leveraging data to uncover insights and enable smarter, evidence-based business decisions.
Microsoft 365 & Exchange: Strong knowledge of M365 services (Exchange Online, Teams, SharePoint, OneDrive) and Exchange Server (2007–2016)
Fortinet Certified Associate in Cybersecurity (2025 – 2027)
Fortinet Certified Associate in Cybersecurity (2025 – 2027)
Fortinet Certified Fundamentals in Cybersecurity (2025 – 2027)
Microsoft Azure Fundamentals (AZ-900)
Troubleshooting Microsoft Teams (MS-740)
Fortinet NSE 2 Network Security Associate
Fortinet NSE 1 Network Security Associate
Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
Designing and Deploying Microsoft Exchange Server 2016 (MS-345)
Enabling Office 365 Services (MS-347)
Managing Office 365 Identities and Requirements (MS-346)
Cisco Certified Network Associate (Routing and Switching)