I'm a Microsoft 365 support specialist and data analyst with over 10 years of experience supporting Microsoft 365 services like Exchange Online, SharePoint, OneDrive, Teams, and Azure Entra. I specialize in resolving complex technical issues and improving operational efficiency through system optimization. I'm currently building deeper expertise in data analytics and cloud technologies—actively learning Power BI, Python, SQL, and AWS to enhance my analytical capabilities. I’m passionate about using data to uncover insights and help businesses make smarter, evidence-based decisions.
Microsoft 365 & Exchange: Strong knowledge of M365 services (Exchange Online, Teams, SharePoint, OneDrive) and Exchange Server (2007–2016)
Security, Compliance, and Identity Fundamentals (SC-900)
Security, Compliance, and Identity Fundamentals (SC-900)
Microsoft Azure Fundamentals (AZ-900)
Troubleshooting Microsoft Teams (MS-740)
Designing and Deploying Microsoft Exchange Server 2016 (MS-345)
Enabling Office 365 Services (MS-347)
Managing Office 365 Identities and Requirements (MS-346)
Cisco Certified Network Associate (Routing and Switching)