Xerxis Alen Mendoza
VIRTUAL ASSISTANT / CSR
Cagayan de Oro City
Summary
Highly motivated and detail-oriented professional with experience in customer service, team leadership, and culinary roles. Proven ability to adapt and learn quickly, demonstrated by experience as Operations Supervisor at Teleperformance CDO (leading teams, managing escalations) and Cook 3 at Crown Regency Hotel and Towers. Strong communication, problem-solving, and leadership skills developed in customer-centric environments. Eager to apply a versatile skill set to a dynamic role.
Overview
9
9
years of professional experience
10
10
Certifications
1
1
Language
Work History
Appointment Setter
Simple.biz
08.2025 - Current
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Acted as first point of contact and set appointments for prospective clients.
Operations Supervisor
Teleperformance CDO
06.2021 - 04.2023
- As Customer Representative Supervisor at T-Mobile, I provided leadership and management for a team of customer service representatives, driving performance, resolving escalations, and implementing process improvements to ensure exceptional customer experiences
Community Support Agent
EPerformax Contact Centers & BPO
07.2019 - 03.2021
- As an eBay Customer Representative, I efficiently addressed customer inquiries and resolved issues, contributing to smooth transactions and a positive user experience
- Strong communication and problem-solving skills were critical to my effectiveness
Cook 3
Crown Regency Hotel and Tower
04.2017 - 05.2018
- As a Cook 3 at Crown Regency Hotel and Towers, I utilized my culinary skills to prepare high-quality dishes, while also maintaining a safe and efficient kitchen environment for an excellent guest dining experience
Education
Graduate Certificate - Culinary Arts With Holistic Nutrition
CULINARY INSTITUTE OF CAGAYAN DE ORO
Cagayan De Oro City11-2018
Bachelor of Science - Business Administration
XAVIER UNIVERSITY - ATENEO DE CAGAYAN
Cagayan De Oro City03-2015
Skills
- Decision-making
- Problem-solving
- Multitasking Abilities
- Microsoft office
Cold Calling
Setting appointments
Lead generation
Customer service
Certification
Certificate of Participation: SM Cook-Off (April 9, 2016)
Timeline
Appointment Setter
Simple.biz
08.2025 - Current
Operations Supervisor
Teleperformance CDO
06.2021 - 04.2023
Community Support Agent
EPerformax Contact Centers & BPO
07.2019 - 03.2021
Cook 3
Crown Regency Hotel and Tower
04.2017 - 05.2018
Graduate Certificate - Culinary Arts With Holistic Nutrition
CULINARY INSTITUTE OF CAGAYAN DE ORO
Bachelor of Science - Business Administration
XAVIER UNIVERSITY - ATENEO DE CAGAYAN