Mark David Mendoza

Setting up appointments for our general contractor. Estimates for any remodeling to the customer's home wether it's interior or exterior remodeling.

• Set appointments with salespeople and potential customers.
• Enhanced customer relationships through timely and professional follow-ups with prospective clients.
• Acted as first point of contact and set appointments for prospective clients.
• Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
• Increased appointment setting success by developing targeted call lists based on potential client needs.
• Addressed client inquiries and updated database information.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Outbound sales for health care products.

• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Assisted call-in customers with questions and orders.
• Increased sales and customer satisfaction through personalized servicing.
• Increased sales revenue by consistently meeting and exceeding sales targets.

Setting appointments for estimates regarding Solar Energy. For the customers that wants to lower their monthly electricity bill and switch to solar energy.

• Acted as first point of contact and set appointments for prospective clients.
• Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Created and maintained databases to track and record customer data.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.