Winnie Rose Tingson
Manila,Philippines
Summary
Detail-oriented professional skilled in email management and data entry. Streamlines administrative processes, enhancing business efficiency and client follow-up. Collaborates effectively with team members to achieve target results. Adaptable professional with a strong focus on customer engagement and communication. Demonstrates initiative in supporting team objectives and enhancing client relationships. Eager to leverage diverse skills and contribute positively to future roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amazon
Manila, Philippines
10.2023 - 06.2024
- Worked on a graveyard shift.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Built rapport with customers through courteous and professional communications.
Virtual Assistant
Pathcutters Affordable Staff
Bacolod City, Philippines
06.2022 - 04.2023
- Monitored email inboxes, prioritised messages, and ensured timely responses to important communications.
- Provided day-to-day administrative support, improving overall business efficiency.
- Encoded leads in Broker Engine and monitored the statuses of each lead, making sure that each client's progress isn't overlooked.
- Collaborated with team members to achieve target results.
Education
Bachelor of Science - Bachelor of Secondary Education Major in Mathematics
Central Philippines State University
Hinoba-an, Negros Occidental01-2018
Skills
- Email management
- Customer engagement
- Data entry
- Problem-solving
- Written and verbal communication skills
Certification
- Licensed Professional Teacher
- TESOL Certificate Holder
Timeline
Customer Service Representative
Amazon
10.2023 - 06.2024
Virtual Assistant
Pathcutters Affordable Staff
06.2022 - 04.2023
Bachelor of Science - Bachelor of Secondary Education Major in Mathematics
Central Philippines State University