MARY JANE BARRIGA
Davao City,NSA
Summary
Customer support professional with 4+ years managing correspondence, data entry, and ticket resolution across email, chat, and phone channels. Skilled in booking management, documentation, and multi-channel communication with a hospitality-focused approach from Hotel and Restaurant Management background. Ready to deliver dependable virtual assistance for healthcare and travel operations.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Hero Company
01.2023 - 01.2026
- Managed email and chat support, assisting customers with billing concerns, technical issues, product questions, and general account inquiries.
- Handled multiple customer concerns simultaneously, ensuring accuracy and professionalism in responses.
- Documented customer interactions, concerns, resolutions, and follow-ups using ticketing and support system
- Documented customer interactions, concerns, resolutions, and follow-ups using ticketing and support systems.
- Maintained accurate customer information and documentation, facilitating effective communication between customers and internal teams.
- Collaborated with team members to analyze recurring concerns, leading to improvements in support processes.
- Collaborated with team members to identify recurring concerns and improve support processes.
MARKET RESEARCH INTERVIEWER
Dynata SSI Philippines
05.2021 - 11.2023
- Conducted structured interviews and surveys through phone and online platforms while following established procedures and scripts.
- Entered and documented participant responses, ensuring accuracy for research and reporting.
- Managed extensive data sets, maintaining attention to detail and ensuring data accuracy.
- Managed large amounts of information while maintaining attention to detail and data accuracy.
- Followed strict guidelines and ensured information was recorded consistently.
- Prepared detailed reports and synthesized research findings to support data-driven decisions.
- Demonstrated strong organization, active listening, and time-management skills while working independently.
ESL TEACHER
51Talk
01.2020 - 11.2020
- Coordinated online sessions to deliver timely and organized instruction, enhancing student engagement.
- Facilitated professional communication with students, ensuring clarity in explanations and instructions.
- Managed scheduled online sessions while ensuring students received timely and organized instruction.
- Streamlined preparation, scheduling, communication, and documentation processes to maintain effective instructional flow.
- Built strong rapport with clients through patience, empathy, and effective communication.
Education
BACHELOR OF SCIENCE - HOTEL AND RESTAURANT MANAGEMENT
AMA Computer College
Davao City, Province Of Davao Del Sur, Philippines03-2019
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY
Holy Cross of Davao College
Davao City06-2015
Skills
- Email & Chat Support Platforms
- CRM & Ticketing Systems
- Email management
- Client communication
- Issue resolution
- Data accuracy
- Data management
- Task tracking
- Virtual & Administrative Assistance
- Calendar & Schedule Coordination
- Online Research & Information Gathering
- Online Research Tools
- Microsoft Office
- Multitasking & Time Management
- Professional handling
- Communication skills
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Hero Company
01.2023 - 01.2026
MARKET RESEARCH INTERVIEWER
Dynata SSI Philippines
05.2021 - 11.2023
ESL TEACHER
51Talk
01.2020 - 11.2020
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY
Holy Cross of Davao College
BACHELOR OF SCIENCE - HOTEL AND RESTAURANT MANAGEMENT
AMA Computer College
WHAT I BRING TO THE ROLE
- Organized. Reliable. Customer-focused. Quick to learn.
- I bring a combination of customer service experience, administrative skills, hospitality knowledge, and strong attention to detail. I am comfortable working independently, managing digital tasks, communicating with clients, documenting information accurately, and learning new software and processes quickly.
- My goal is to provide dependable behind-the-scenes support so clients and teams can focus on what matters most.
TOOLS & TECHNOLOGY
- Google Workspace
- Email & Chat Support Platforms
- CRM & Ticketing Systems
- Online Research Tools
- Microsoft Office
- Data Entry & Documentation Systems
- Social Media Support Platforms