Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Wheyrelle Dane Mar R. de-Graaf

Wheyrelle Dane Mar R. de-Graaf

Customer Service Representative

Summary

Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

To maintain customer satisfaction and improve customer experience. Understanding and comprehending customer's concern. Obtaining a challenging position in a reputable organization to help me learn more, expand my knowledge, skills and learnings.


Overview

2
2
Certifications
2
2
Languages

Work History

Virtual Customer Service Representative

Fenestra Virtual Solutions
Ormoc City, Leyte
08.2023 - 01.2024
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Education

Bachelor of Science in Hospitality Management - Hospitality Management

Lyceum of Alabang
Km.30 National Road, Tunasan, Muntinlupa, 1773
08.2019 - 2021.12

Skills

    Training development aptitude

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Certification

Employee of the Month

Interests

Sports

Dancing

Cooking

Travel

Timeline

Virtual Customer Service Representative

Fenestra Virtual Solutions
08.2023 - 01.2024

Employee of the Month

04-2023

Top 2 Agent

02-2023

Bachelor of Science in Hospitality Management - Hospitality Management

Lyceum of Alabang
08.2019 - 2021.12
Wheyrelle Dane Mar R. de-GraafCustomer Service Representative