SALESFORCE
Hi, I’m
DARYL MAE QUINTO
Customer Service Representative
SANTA BARBARA
Summary
Service-focused virtual assistant bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
4
years of professional experience
4
years of post-secondary education
Work History
GetLiveHelpCosta Rica (Remote work)
Virtual Customer Service Representative
05.2022 - 10.2022
Job overview
- Responded to website and email inquiries within 24 hours to maintain customer satisfaction and generate positive reviews.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
TaskUsBulacan
Customer Service Representative
06.2020 - 05.2022
Job overview
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Handled over 100+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
BA AccountingDagupan
Secretary's Assistant
10.2018 - 04.2020
Job overview
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Kept communications consistent with business policies and initiatives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
Education
Pangasinan State UniversityPangasinan
Bachelor of Secondary Education from Social Studies
08.2015 - 06.2018
University Overview
- Web Master of Social Studies Official Student Organization.
- Professional development completed in [Subject]
Phinma - University of PangasinanPangasinan
Bachelor of Secondary Education from Major in English
06.2014 - 04.2015
Philippine Investigation And Forensic Science Manila
Special Skills from Law Enforcement Investigation And Interviewing
06.2020 - 09.2020
Skills
Compliance scorecards
Software
DISPATCH
LIVECHAT
STRIPE
SLACK
FRESHDESK
CRM
G-SUITES
Microsoft Office Essentials
ZENDESK
Timeline
Virtual Customer Service Representative
GetLiveHelp
05.2022 - 10.2022
Customer Service Representative
TaskUs
06.2020 - 05.2022
Philippine Investigation And Forensic Science
Special Skills from Law Enforcement Investigation And Interviewing
06.2020 - 09.2020
Secretary's Assistant
BA Accounting
10.2018 - 04.2020
Pangasinan State University
Bachelor of Secondary Education from Social Studies
08.2015 - 06.2018
Phinma - University of Pangasinan
Bachelor of Secondary Education from Major in English
06.2014 - 04.2015
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