Wheyrelle Dane Mar L. Reyes
Customer Service Representative
Palompon Leyte,Philippines
Summary
Knowledgeable and dedicated customer service professional with strong experience in the BPO industry. A reliable team player with a positive attitude and proven ability to build good relationships with clients. Focused on maintaining customer satisfaction and supporting company success.
Skilled in handling customer concerns, working efficiently, and improving processes. A motivated and results-driven individual who enjoys helping customers and creating positive experiences.
Seeking a challenging role in a reputable company where I can continue to learn, grow my skills, and contribute to the team.
Overview
6
6
years of professional experience
2
2
Certification
1
1
Language
Work History
Virtual Customer Service Representative
Fenestra Virtual Solutions
Ormoc City, Leyte
2022.07 - 2026.01
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Managed over 50 customer calls per day.
Call Center Representative
Alorica
2310 Chino Roces Ave, Makati, Metro Manila
2020.01 - 2021.03
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Customer service in Telco Account with one of most largest company in United States.
- Managing refunds, insurance, warranty exchange, explaining bill, promotions, sales, internet plan, basic troubleshooting of devices, processing orders and adding line service on customer's account.
- Increased sales by 10%.
Education
Primary School - Grade 1-4
San Miguel Elementary School
03.2011
Primary School - Grade 5-6
Palompon South Central School
04.2013
Highschool - Grade-7
Alfredo Parilla National Highschool
03.2014
Highschool - Grade 8-10
Colegio De San Francisco Javier
04.2017
Accountancy, Business And Management - Business Management
Palompon Institute of Technology
05.2019
Bachelor of Science in Hospitality Management - Hospitality Management
Lyceum of Alabang
12.2021
Skills
- Training development aptitude
- Complaint resolution
- Order fulfillment
- Multi-line phone talent
- Sales expertise
Certification
Employee of the Month
Top 2 Agent
Skills
4,4,4,3,4
Accomplishments
- Assisted and trained new agents
Languages
Upper intermediate,4,Upper intermediate,4
Certifications
2023-04
Hobbies and Interests
Sports
Dancing
Cooking
Travel
Timeline
Virtual Customer Service Representative
Fenestra Virtual Solutions
2022.07 - 2026.01
Call Center Representative
Alorica
2020.01 - 2021.03
Primary School - Grade 1-4
San Miguel Elementary School
Primary School - Grade 5-6
Palompon South Central School
Highschool - Grade-7
Alfredo Parilla National Highschool
Highschool - Grade 8-10
Colegio De San Francisco Javier
Accountancy, Business And Management - Business Management
Palompon Institute of Technology
Bachelor of Science in Hospitality Management - Hospitality Management
Lyceum of Alabang