Summary
Overview
Work History
Education
Skills
Affiliations
Work Preference
Timeline
References
BusinessDevelopmentManager
VINCENT F. CAHILIG
Open To Work

VINCENT F. CAHILIG

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

21
21
years of professional experience

Work History

Workshop Manager

KNS Bike Trading Est. (KTM, Husqvarna and GasGas Motorcycle Dealer/Watercraft Apparel and Accessories)
07.2024 - Current
  • Oversaw daily operations of workshop, ensuring efficiency and adherence to safety standards.
  • Developed training programs for new technicians to enhance skills and knowledge on KTM, Husqvarna, GasGas products.
  • Implemented inventory management systems to optimize stock levels and reduce downtime in service delivery.
  • Analyzed customer feedback to improve service processes and increase overall satisfaction rates.
  • Led team meetings to align workshop objectives and enhance communication among staff members.
  • Streamlined repair workflows, reducing turnaround time for motorcycle maintenance by improving technician productivity.
  • Established quality control measures to ensure all services met company standards before customer delivery.
  • Managed and led a team of technicians for optimal productivity and job satisfaction.
  • Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems.
  • Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
  • Provided leadership, guidance and support to staff members.
  • Other Duties/Accountability: Service and Workshop Advisor/Salesman

Warehouse and Parts Manager

KNS Bike Trading Est. (KTM, Husqvarna and GasGas Motorcycle Dealer/Watercraft Apparel and Accessories)
11.2022 - Current
  • Managed inventory control processes to ensure optimal stock levels and product availability.
  • Developed training programs for staff on inventory systems and best practices for parts handling.
  • Analyzed sales data to forecast demand trends, informing purchasing decisions and inventory strategy.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Pricing parts to maintain profitability and adjusting prices for the slow movement parts.
  • Receiving parts, including organizing them into inventory and properly labeling in respective location.
  • Helping customers to find and purchase the correct parts.
  • Overseeing and monitoring special orders to avoid delays.
  • Collaborating with service advisor to ensure all parts are available for the repair jobs.
  • Issuing request parts to all mechanic on their respective jobs.
  • Issuing and monitoring the correct distributions of all availability stock to the three sub-dealers.
  • Approved and released stock request on each respective sub-dealer.
  • Managed warranty claims, recall parts and goodwill efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Handle excellent customer service and complaints.
  • Other Duties/Accountability: Service and Workshop Advisor/Salesman

Sales Executive/Admin

Motorcycle World Company W.L.L
02.2015 - 12.2021


  • Receive and renders excellent customer service and sales conversion.
  • Product knowledge and detailed information about models, prices and discount.
  • Maintain and develop good relationship with customer through personal contacts or meetings or via phone calls WhatsApp and emails.
  • Act as contact between the company and its current market and future markets.
  • Display efficiency in gathering market and customer information to enable negotiation regarding variations on products, prices, delivery and customer specifications.
  • Advising customer on forthcoming models, apparels/gears and discuss on specific promotions/offers.
  • Checking the quantities of products on displays and in stocks, and applying inventory stock count upon request or during audit report.
  • Record inquiry, sales, order information and report the same to the sales department/head officer.
  • Assist customer complaint, suggestion and request.
  • Reviewing own sales performance, aiming to meet or exceed targets.
  • Provide accurate feedback on future buying trends/request.
  • Provide monthly reports about sales, customer, service and products/or upon request.
  • Conduct and organize sales and marketing activities.
  • Handling financial report/sales report, reconciliation and monitoring the cash flow.
  • Ordering motorcycle, parts, accessories and apparel.
  • Handling warranty claims, recall parts and technical information support.
  • Supervising and monitoring workshop daily activities.
  • Attending team meeting and sharing best practice with colleagues.
  • Taking care of cleaning of showroom and maintaining proper display of product.
  • Other Duties/Accountability: Admin Task, Accounting Assistant, Cashier/Secretary, Purchasing, Parts Man, Workshop Advisor

Service and Sales Associate (SSA Head)

SUMISHO MOTOR FINANCE CORPORATION
05.2012 - 05.2013


  • Receives and renders excellent customer service.
  • Assists applicants and secure pertinent information which will allow better evaluation of the application,
    together with the credit requirements.
  • Logs all inquiries and applications received and immediately sends the application via fax or email for immediate processing.
  • Follows up inquiries received at the assigned dealer shop and converts into quality loan application.
  • Coordinates with the Brach Processing Officer the status of applications and relays to the applicants and designated Officer of the shop.
  • Forwards to the approver, request for reconsideration on an disapproved accounts.
  • Schedules and coordinates the unit release between CA and dealers officer/s, and secure the condition of requirements prior to release the unit.
  • Follows up regularly all approved accounts pending for release by texting or calling the CA, in order to convert the pending into an actual release.
  • Ensure the CA release has signed all loan documents.
  • Conduct orientation and clearly explains to the CA and Co-Maker, if any the proper handling of payments, payments center, terms and conditions, and insurance policy.
  • To inform the immediate heads any and all deviations being implemented by the Dealer Partner that is not in accordance with the tie-up agreement.
  • Gathers important information on local development within the operation area, includes trends, pricing, promos, unusual activities of competitors that may affect the business activity.
  • Relays information to the Branch Head with the basic recommendation on areas for improvement.
  • Conduct and organize sales and marketing activities such as Mall Display, Caravans, and Training.
  • Submits required reports on a week or monthly basis as may be required by the immediate Head or Field Offices Head.
  • Performs other assignment that may be assigned by the immediate Head from time to time.

Credit Marketing Representative (CMR)

SUMISHO MOTOR FINANCE CORPORATION (Affiliate of PSBank and Sumitomo Corporation)
05.2011 - 04.2012
  • Compile and analyze credit information gathered by investigation, to determine the degree of risk involved in extending credit.
  • Contact former employers and acquaintances to verify applicants references employment, health history and social behavior.
  • Examine and verify residence property, ownership, bankruptcies, liens, arrest record or unpaid taxes.
  • Interview credit applicants by telephone or in person in order to obtain personal and financial data needed.
  • Consult with the customers to resolved complaints and credit transaction in any contingence's for those similar establishments being evaluated.
  • Review individual or commercial customer files to identify and select delinquent for collection.
  • Evaluate customer records and recommend payments plans based on earning, savings data payments history and purchase activity.
  • Prepare reports of findings and recommendation by sending via email.
  • Submit monthly end reports, targets and plans.
  • Conduct dealer shop orientation of updates policies and procedures.
  • Perform Marketing Duties and Responsibilities at the same time.
  • Perform as SSA Reliever during their rest day and Branch Processor once the BPO out of duty.

Marketing Associates (MA)

SUMISHO MOTOR FINANCE CORPORATION (Affiliate of PSBank and Sumitomo Corporation)
10.2010 - 04.2011


  • Conduct dealer visit from time to time to gather more applications.
  • Process application through the standard procedure of company.
  • Conduct proper orientation for both CA and Co-maker if any, for proper handling of payments, terms and condition, policies and insurance during the release of unit.
  • Perform marketing activities informing of branch development.
  • Submit monthly performance report of the assigned dealer shop.
  • Elevate concern and complaints of dealer shop to the branch head for settlement.
  • Submit weekly monitoring report to overview the status of every account.
  • Handled Non-Exclusive dealer shop.
  • Perform other duties as may be assigned by the superior.

Clerk (Service Fulfillment Assistant)

BDO Consumer Lending Group
11.2008 - 04.2009
  • Provide assistant to the Customer Service Fulfillment Head and Team Lead in performing/processing and monitoring documents regarding request from customer to ensure that these are delivered/fulfilled within the established turnaround time and or cut-off time.
  • Responsible for outbound calls to the designated Marketing Officer or Branch Manager in order to facilitates pending application.
  • Responsible for all call center cases via email in regards of application and account related case.
  • Facilitates inquiry in regards of customer and branch staff concern.
  • Responsible in preparing monthly reports of all inbound and outbound transaction.
  • Performs other related duties as maybe required by the Customer Service Fulfillment Unit.

Office Practicum / Front liner

SOCIAL SECURITY SYSTEM
04.2007 - 09.2007
  • Perform as a Front liner to assist customer and their concern.
  • Delivered accurate information to clients regarding social security benefits and services.
  • Processed claims efficiently, ensuring compliance with established guidelines and regulations of the office of SSS.

Dining Wait Staff/Pantry Boy/Storekeeper

FRIDAY'S BORACAY RESORT
11.2004 - 05.2005
  • Perform standard dining service and customer relation.
  • Prepare request for monthly supplies and submit to purchasing department.
  • Maintain the completeness of all stocks for daily operation and for the event if any.
  • Responsible in preparing and analyzing inventory reports.

Education

Bachelor of Science - Major in Computer Management

AKLAN CATHOLIC COLLEGE
Kalibo, Aklan
03.2008

Skills

  • Inventory coordination
  • Workshop organization
  • Scheduling and planning
  • Supply management
  • Creativity and innovation
  • Enjoys responsibility

Affiliations

  • President
  • Out of School Youth of Malay
  • (2004 - 2005)
  • Malay, Aklan

Work Preference

Work Type

Full TimeContract Work

Location Preference

On-SiteRemoteHybrid

Timeline

Workshop Manager

KNS Bike Trading Est. (KTM, Husqvarna and GasGas Motorcycle Dealer/Watercraft Apparel and Accessories)
07.2024 - Current

Warehouse and Parts Manager

KNS Bike Trading Est. (KTM, Husqvarna and GasGas Motorcycle Dealer/Watercraft Apparel and Accessories)
11.2022 - Current

Sales Executive/Admin

Motorcycle World Company W.L.L
02.2015 - 12.2021

Service and Sales Associate (SSA Head)

SUMISHO MOTOR FINANCE CORPORATION
05.2012 - 05.2013

Credit Marketing Representative (CMR)

SUMISHO MOTOR FINANCE CORPORATION (Affiliate of PSBank and Sumitomo Corporation)
05.2011 - 04.2012

Marketing Associates (MA)

SUMISHO MOTOR FINANCE CORPORATION (Affiliate of PSBank and Sumitomo Corporation)
10.2010 - 04.2011

Clerk (Service Fulfillment Assistant)

BDO Consumer Lending Group
11.2008 - 04.2009

Office Practicum / Front liner

SOCIAL SECURITY SYSTEM
04.2007 - 09.2007

Dining Wait Staff/Pantry Boy/Storekeeper

FRIDAY'S BORACAY RESORT
11.2004 - 05.2005

Bachelor of Science - Major in Computer Management

AKLAN CATHOLIC COLLEGE

References

Abdullah Mahmood Ahmed, Aljaber, Owner, 

Motorcycle World Co. W.L.L.

Manama, Kingdom of Bahrain


Mr. Emmanuel S. Nacorda, Branch Head
Sumisho Motor Finance Corporation
12/F PSBank Center, 777 Paseo de Roxas, Makati City


Mr. Mario Gatmaitan, Manager

Friday’s Boracay Resort

Balabag, Malay, Aklan

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