Dennis John Inocentes Pausanos
Calapan City
Summary
I am a dedicated and methodical professional with strong interpersonal skills and a proven track record in teamwork. I am eager to continually learn and develop new skills. Reliable and proactive, I consistently seek new responsibilities and opportunities. My dynamic approach and determination drive results. I am enthusiastic about joining your team to contribute and grow.
Overview
19
19
years of professional experience
Work History
Store Manager
Akimoto Divers Motorcycle Accessories and Apparel
Calapan City, Oriental Mindoro
12.2019 - Current
- Sold motorcycle accessories and apparel; boosted sales and client satisfaction
- Ensured equipment fit properly; improved customer trust and sales
- Facilitated special orders; met customer needs for advanced gear
- Educated customers on safe riding; enhanced in-store experience
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Scuba Diving Instructor
Coco Divers
Puerto Galera, Oriental Mindoro
03.2010 - 12.2019
- Educated individuals to achieve Scuba Diving Licenses at various levels
- Streamlined administrative processes within the dive center by implementing efficient record-keeping systems for course registrations and waivers.
- Ensured consistent high-quality instruction by adhering to established scuba diving training standards and adopting new industry best practices.
- Improved student retention rates by creating engaging lesson plans that catered to different learning styles and abilities.
- Promoted environmental conservation through educational presentations on marine life and responsible diving practices during classes.
Resort Manager
Coco Beach Island Resort
Puerto Galera, Oriental Mindoro
03.2010 - 12.2019
- Manage resort staff, ensuring smooth operations and guest satisfaction.
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Championed sustainable practices throughout resort operations to minimize environmental impact and enhance eco-friendly reputation.
- Negotiated contracts with suppliers effectively, securing competitive pricing on products and services required for resort operations.
- Organized events and functions at the resort, promoting positive brand image within the local community.
Technical Customer Care Representative
Convergys - AT&T Uverse
Makati City, Metro Manila, Philippines
03.2009 - 08.2009
- Aided customers with internet, cable, and phone tech issues efficiently
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
Technical Agent/Roaming Adviser
Callworkz Inc. - Ring Central
Mandaluyong City, Metro Manila, Philippines
03.2008 - 01.2009
- Engaged customers for VoIP setup assistance
- Enhanced team performance by providing ongoing training and support to junior Technical Agents.
- Actively participated in company-sponsored training programs, contributing valuable insights toward improving overall department performance.
- Implemented preventative maintenance schedules for clients, reducing downtime due to technical problems.
- Managed high-stress situations calmly and professionally, promoting a positive work environment for team members.
Agent/Resolution Expert
Sitel Call Center
Mandaluyong City, Metro Manila, Philippines
02.2007 - 03.2008
- Resolved Dell technical issues via phone support
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Reservations Officer
C & C Tours and Destinations, Inc.
Metro Manila, Manila
09.2005 - 01.2007
- Assisting customers inquiries about travel and hotel bookings
- Prepared daily reports on reservations activity for management review and analysis.
- Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Managed high call volume, ensuring prompt attention to all reservation requests and inquiries.
Store Supervisor
Cocoons Nest Internet Cafe and Boutique
Metro Manila, Manila
09.2005 - 01.2007
- To assist customers in logging them in when they rent the computer.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Education
No Degree - Computer Science
FEU East Asia College
Quiapo District, Metro Manila, Philippines03.2005
Skills
- Scuba Diving Instructor
- Computer Troubleshooting
- Computer Maintenance
- Computer Usage
- Motorcycle Driving
References
- Consuelo Pausanos, Proprietress - Coco Beach Island Resort, +63917-810-6945, conniecocoon@gmail.com
- Emily Soria, Proprietress - Akimoto Divers Motorcycle Accessories and Apparel, +63926-377-5523, emilydsoria0908@gmail.com
Timeline
Store Manager
Akimoto Divers Motorcycle Accessories and Apparel
12.2019 - Current
Scuba Diving Instructor
Coco Divers
03.2010 - 12.2019
Resort Manager
Coco Beach Island Resort
03.2010 - 12.2019
Technical Customer Care Representative
Convergys - AT&T Uverse
03.2009 - 08.2009
Technical Agent/Roaming Adviser
Callworkz Inc. - Ring Central
03.2008 - 01.2009
Agent/Resolution Expert
Sitel Call Center
02.2007 - 03.2008
Reservations Officer
C & C Tours and Destinations, Inc.
09.2005 - 01.2007
Store Supervisor
Cocoons Nest Internet Cafe and Boutique
09.2005 - 01.2007
No Degree - Computer Science
FEU East Asia College