Dennis John Inocentes Pausanos
Calapan City
Summary
I am a dedicated and methodical professional with strong interpersonal skills and a proven track record in teamwork. I am eager to continually learn and develop new skills. Reliable and proactive, I consistently seek new responsibilities and opportunities. My dynamic approach and determination drive results. I am enthusiastic about joining your team to contribute and grow.
Overview
19
19
years of professional experience
Work History
Store Manager
Akimoto Divers Motorcycle Accessories and Apparel
12.2019 - Current
- Sold motorcycle accessories and apparel; boosted sales and client satisfaction
- Ensured equipment fit properly; improved customer trust and sales
- Facilitated special orders; met customer needs for advanced gear
- Educated customers on safe riding; enhanced in-store experience
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Scuba Diving Instructor
Coco Divers
03.2010 - 12.2019
- Educated individuals to achieve Scuba Diving Licenses at various levels
- Streamlined administrative processes within the dive center by implementing efficient record-keeping systems for course registrations and waivers.
- Ensured consistent high-quality instruction by adhering to established scuba diving training standards and adopting new industry best practices.
- Improved student retention rates by creating engaging lesson plans that catered to different learning styles and abilities.
- Promoted environmental conservation through educational presentations on marine life and responsible diving practices during classes.
Resort Manager
Coco Beach Island Resort
03.2010 - 12.2019
- Manage resort staff, ensuring smooth operations and guest satisfaction.
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Championed sustainable practices throughout resort operations to minimize environmental impact and enhance eco-friendly reputation.
- Negotiated contracts with suppliers effectively, securing competitive pricing on products and services required for resort operations.
- Organized events and functions at the resort, promoting positive brand image within the local community.
Technical Customer Care Representative
Convergys - AT&T Uverse
03.2009 - 08.2009
- Aided customers with internet, cable, and phone tech issues efficiently
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
Technical Agent/Roaming Adviser
Callworkz Inc. - Ring Central
03.2008 - 01.2009
- Engaged customers for VoIP setup assistance
- Enhanced team performance by providing ongoing training and support to junior Technical Agents.
- Actively participated in company-sponsored training programs, contributing valuable insights toward improving overall department performance.
- Implemented preventative maintenance schedules for clients, reducing downtime due to technical problems.
- Managed high-stress situations calmly and professionally, promoting a positive work environment for team members.
Agent/Resolution Expert
Sitel Call Center
02.2007 - 03.2008
- Resolved Dell technical issues via phone support
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Reservations Officer
C & C Tours and Destinations, Inc.
09.2005 - 01.2007
- Assisting customers inquiries about travel and hotel bookings
- Prepared daily reports on reservations activity for management review and analysis.
- Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Managed high call volume, ensuring prompt attention to all reservation requests and inquiries.
Store Supervisor
Cocoons Nest Internet Cafe and Boutique
09.2005 - 01.2007
- To assist customers in logging them in when they rent the computer.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Education
No Degree - Computer Science
FEU East Asia College
Quiapo District, Metro Manila, Philippines03.2005
Skills
- Scuba Diving Instructor
- Computer Troubleshooting
- Computer Maintenance
- Computer Usage
- Motorcycle Driving
References
- Consuelo Pausanos, Proprietress - Coco Beach Island Resort, +63917-810-6945, conniecocoon@gmail.com
- Emily Soria, Proprietress - Akimoto Divers Motorcycle Accessories and Apparel, +63926-377-5523, emilydsoria0908@gmail.com
Timeline
Store Manager
Akimoto Divers Motorcycle Accessories and Apparel
12.2019 - Current
Scuba Diving Instructor
Coco Divers
03.2010 - 12.2019
Resort Manager
Coco Beach Island Resort
03.2010 - 12.2019
Technical Customer Care Representative
Convergys - AT&T Uverse
03.2009 - 08.2009
Technical Agent/Roaming Adviser
Callworkz Inc. - Ring Central
03.2008 - 01.2009
Agent/Resolution Expert
Sitel Call Center
02.2007 - 03.2008
Reservations Officer
C & C Tours and Destinations, Inc.
09.2005 - 01.2007
Store Supervisor
Cocoons Nest Internet Cafe and Boutique
09.2005 - 01.2007
No Degree - Computer Science
FEU East Asia College
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