Vince Hubert Medina
Cebu City
Summary
To secure a position that fits to my qualification leading to opportunities for increase responsibility and advancement. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Virtual Assistant (Freelance)
Full Circle Placements (Lead Generation Specialists)
03.2022 - Current
- Entered lead data into work sheet and ensured information accuracy.
Customer Service
FUSION BPO
01.2021 - 02.2022
- Documented process flows for various transactions handled via Peoplesoft financials system.
Claims Specialist (Medical Provider)
Optum
10.2019 - 03.2020
- Identified trends in denied claims to improve adjudication processes.
Customer Service Representative(Medical Provider)
iPloy Staffing Solutions
04.2018 - 01.2019
- Managed inventory of CPAP machines and replacement parts.
Customer Service Representative
Teletech
07.2015 - 01.2018
- Resolved customer complaints in a timely manner by addressing root causes of the issue.
Customer Service Representative
Qualfon Philippines, Inc.
09.2014 - 05.2015
- Provided outstanding customer service to ensure customer satisfaction.
Back Office/Data Entry Operator(Healthcare)
Affiliated Computer Services (ACS) Xerox Company
03.2009 - 05.2014
- Transferred data from hard copies to digital databases, organizing information in new formats.
Education
Some College (No Degree) - Bachelor of Science in Information Technology
University of Southern Philippines Foundation
Lahug, Cebu City PH03-2009
Computer Technician -
TESDA
Lahug, Cebu City PH01.2007
Secondary -
San Isidro Parish School
01.2005
Primary -
Mt. Sinai Learning Center
01.2001
Skills
- Advanced Knowledge in MS Office Applications
- Basic Programming (C)
- Advanced Leadership skills/Management skills
- Good communication
- Listening skills
- Analytical skills
- Professionalism of work
- Advanced Computer skills
- Technical issues
- Customer service
- Honesty
- Hard Working
- Adaptability
- Problem-solving
- Virtual Assistant
- Admin Task
- Customer Service
- Technical Support
- Sales
- Upselling
- Healthcare
- Insurance Account
- Financial Account
- Document Preparation
Birth Place
Cebu City, Cebu
Weight
62 KG
Contact Numbers
mobile, +639153614338
Personal Information
- Age: 34 yrs. old
- Date of Birth: 08/20/89
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Height
154 cm
References
- Christian Teng, XEROX Production Manager, 236-1943
- Ms. Diana, Qualfon Supervisor, 09325736086
- Charlyn Canonigo, Teletech Trainer, 09366744891
- IPloy HR Department, 09177097074
- Frederick Tagud, Optum Team Manager, 09176460870
- FUSION BPO HR, 09178117783
- Jenna Creager, Marketing Manager / HR, (815) 830-0767
Disclaimer
I hereby declare that the above statements are true and correct to the best of my knowledge and belief.
Timeline
Virtual Assistant (Freelance)
Full Circle Placements (Lead Generation Specialists)
03.2022 - Current
Customer Service
FUSION BPO
01.2021 - 02.2022
Claims Specialist (Medical Provider)
Optum
10.2019 - 03.2020
Customer Service Representative(Medical Provider)
iPloy Staffing Solutions
04.2018 - 01.2019
Customer Service Representative
Teletech
07.2015 - 01.2018
Customer Service Representative
Qualfon Philippines, Inc.
09.2014 - 05.2015
Back Office/Data Entry Operator(Healthcare)
Affiliated Computer Services (ACS) Xerox Company
03.2009 - 05.2014
Some College (No Degree) - Bachelor of Science in Information Technology
University of Southern Philippines Foundation
Computer Technician -
TESDA
Secondary -
San Isidro Parish School
Primary -
Mt. Sinai Learning Center
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