Vence Michael Montero
Cagayan de Oro,MSR
Summary
A passionate and driven Virtual Assistant with over 4 years of experience in the freelancing industry. My journey began with customer service support, where I quickly discovered my strength in communication, organization, and problem-solving. Over the years, I've expanded my skill set to include graphic design, email support, social media management, and intermediate Shopify website development and design. These experiences allowed me to bring both creativity and strategy to the businesses I support.
Overview
4
4
years of professional experience
Work History
Virtual Assistant
- Worked with various clients to provide customer service, social media management, email support, graphic design, and Shopify website development. Brought creativity and strategy to improve business operations and brand presence.
- Freelancing
Head Virtual Assistant
Pika-Pets, UK-based Company
UK
06.2021 - 01.2023
- Oversaw day-to-day operations including order assignments, quality control, email support, and social media management. Managed a team of 70 digital artists and 14 customer support specialists. Ensured efficiency, quality, and customer satisfaction while maintaining smooth operations and successful workflows.
Customer Service Representative
Everlyfaith Jewelry
09.2020 - 01.2021
- Provided customer support including handling inquiries, order issues, and ensuring client satisfaction. Helped streamline communication and maintain customer trust.
Digital Artist
Mural Heroes
02.2019 - 01.2020
- Created digital artwork for large-scale murals, collaborating with teams to meet artistic and project requirements.
Education
Hotel And Restaurant Management -
Professional World Academy
Cagayan De Oro, Province Of Misamis Oriental, PhilippinesSkills
- Customer Service & Email Support
- Team Leadership & Project Management
- Social Media Management
- Graphic Design
- Shopify Development & Design
- Workflow Optimization & Quality Control
Timeline
Head Virtual Assistant
Pika-Pets, UK-based Company
06.2021 - 01.2023
Customer Service Representative
Everlyfaith Jewelry
09.2020 - 01.2021
Digital Artist
Mural Heroes
02.2019 - 01.2020
Virtual Assistant
Hotel And Restaurant Management -
Professional World Academy