Mary Ann C. Canillo
Trinidad, Bohol,Philippines
Summary
Detail-oriented Virtual Assistant with proven experience in payroll processing, customer service, data entry and remote operation. Skilled in managing multiple systems efficiency, communicating professionally with U.S. based clients and delivering exceptional support in fast - paced remote work environments. Recognized for strong organizational skills, proactive problem solving, and the ability to work independently with minimal supervision.
Overview
10
10
years of professional experience
Work History
Virtual Assistant
Heartland Payroll and RUN Powered by ADP Payroll
02.2024 - Current
- Process payroll using Heartland Payroll and ADP Payroll
- Review and approve employee hours using Heartland Time and ADP
- Onboard employees using Heartland Hire and ADP
- Manage employee sick and vacation hours
- Manage employee files/employee onboarding documents through Citrix and Quickbase
- Submit employee background check through VeriFirst
- Manage Payroll reports documents
- Manage onboarding paperwork via DocuSign
- Process workers' compensation payments (State Fund, Smart Pay, Liberty Manual)
- Process Helath Insurance payments (CCSB & Anthem Blue Cross Blue Shield)
- Manage CCSB invoices for employee health insurance
- Manage employee health enrollment through Anthem Blue Cross Blue Shield portal
- Enter work orders in QuickBooks Online (QBO)
- Create journal entries in QBO
- Create reimbursement invoices in QBO
- Create Checks in QBO
- Apply EDD numbers for new companies
- Create new company orders in ADP
- Enter employee incentives in QuickBooks and Quickbase
- Monitor HR email, prioritised messages, and ensured timely responses to important communications.
- Manage HR Calendars ans Schedules
Admin Staff
Velray Real Estate OPC
03.2023 - 02.2024
- Handled clerical tasks, documentation, and office coordination.
Front Office Associate
Halamanan Residences
01.2023 - 03.2023
- Managed front desk operations and guest relations.
Service Crew / Cashier
Topserve (Jollibee)
12.2016 - 12.2022
- Delivered fast and friendly service, operated POS, and complied with food safety standards.
Receptionist / Housekeeping (OJT)
Maribago Beach Resort
01.2022 - 03.2022
- Assisted guests and maintained cleanliness and service quality.
Education
Bachelor of Science - Aviation Tourism - Travel Management
Philippine State College of Aeronautics
Mactan, Cebu01-2022
Skills
- Payroll Processing
- Employee onboarding
- Time management
- Customer Service & Client Relations
- Email & Calendar Management
- Data Entry
- Administrative support & coordination
- Documentation and Reporting
- Time Management
- Accuracy
- Communication
- Teamwork
- QuickBooks Online
- Microsoft office
- Google workforce
- Email communication
- Administrative support
- Spreadsheet creation
- Task prioritization
- Problem solving
Timeline
Virtual Assistant
Heartland Payroll and RUN Powered by ADP Payroll
02.2024 - Current
Admin Staff
Velray Real Estate OPC
03.2023 - 02.2024
Front Office Associate
Halamanan Residences
01.2023 - 03.2023
Receptionist / Housekeeping (OJT)
Maribago Beach Resort
01.2022 - 03.2022
Service Crew / Cashier
Topserve (Jollibee)
12.2016 - 12.2022
Bachelor of Science - Aviation Tourism - Travel Management
Philippine State College of Aeronautics