Hi, I’m
MARIA VERONICA DONA
Bookkeeper Virtual Assistant
Quezon City, Metro Manila,RIZ
Summary
Highly organized and detail-oriented Virtual Assistant with over 6 years of experience supporting executives and teams in varied industries. Proven ability to manage multiple tasks while maintaining a focus on quality and efficiency. Seeking to contribute my skills in administrative support, bookkeeping, customer service to a dynamic team.
Overview
27
years of professional experience
1
Language
Work History
Bookkeeper Virtual Assistant
07.2020 - Current
Job overview
- Maintain & update financial records, including accounts payable and accounts receivable
- Process invoices, manage expense claims, and ensure timely payments.
- Reconcile bank statements and maintain accurate cash flows reports.
- Prepare and organize financial statements and reports for review.
- Assists in the preparation of budgets and forecasts.
- Collaborate with clients to resolve any discrepancies and provide exceptional customer service.
- Keep financial data confidential and secure.
BPO
Customer Service Representative (Inbound Calls)
04.2013 - 07.2018
Job overview
- Clarified customer issues and determined root cause of problems to resolve product service complaints.
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Pangasinan Universal Institute
Acting Registrar
12.1998 - 06.2012
Job overview
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Resolved student registration issues to reduce acceptance, enrolment and payment delays.
- Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
Education
University of PangasinanDagupan, Province Of Pangasinan, Philippines
Bachelor of Science from Business Administration And Management
04.2001
Skills
Calendar Management
QUALIFICATIONS
- Proven experience as a Virtual Assistant.
- Familiarity with online collaboration tools and project management software such as Trello, Asana or Monday.com
- Proficient in MS office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Drive)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Chinese (Mandarin)
Intermediate (B1)
Timeline
Bookkeeper Virtual Assistant
07.2020 - Current
Customer Service Representative (Inbound Calls)
BPO
04.2013 - 07.2018
University of Pangasinan
Bachelor of Science from Business Administration And Management
04.2001
Acting Registrar
Pangasinan Universal Institute
12.1998 - 06.2012