VALERIE MAE MATAVIA MAGBANUA
BUSINESS WOMAN
Las Pinas City
Summary
Experienced with maintaining stateroom cleanliness and guest satisfaction. Utilizes effective communication and time management to ensure timely and thorough service. Track record of delivering high-quality guest experiences through attention to detail and teamwork.
Overview
17
17
years of professional experience
Work History
Stateroom Attendant
Royal Caribbean International
07.2011 - 02.2022
- Contributed to the improvement of onboard services by promptly addressing and resolving guest concerns.
- Enhanced guest satisfaction by providing exceptional stateroom cleaning and maintenance services.
- Assisted with luggage handling during embarkation and disembarkation processes for seamless transitions between ports of call.
- Promoted a welcoming environment for guests through timely and courteous assistance with their needs.
Cabin Stewardess
Costa Cruise Lines
05.2006 - 04.2011
- Responsible for providing cleanliness of passengers cabin everyday.
- Reporting to the immediate supervisor of any problems or concerns within the assigned station.
- Responsible for making passengers feel welcome and at home while on board the ship.
- Doing the sanitation and routine cleaning reports everyday.
- Responsible in making the monthly inventory report of cabin fixed fixtures and items.
- Reason for Leaving: contractual
- Job Description / Duties and Responsibilities:
Room Attendant
Dusit Hotel Nikko
02.2005 - 06.2005
- Responsible for providing cleanliness of guest cabin.
- Ensuring the guest are well treated.
- Reason for Leaving: End of Contract
- Job Description / Duties and Responsibilities:
Education
Bachelor of Science - Hotel and Restaurant Management
Lyceum of the Philippines University
Muralla St. , Intramuros Metro Manila, Philippines01.2004
Skills
Efficient work ethic
Laundry proficiency
Customer service focus
Personal hygiene maintenance
Team player attitude
Adaptable nature
Flexible schedule
Exceptional cleanliness
Guest relations expertise
Environmental consciousness
Teamwork
Sanitation practices
References
Flordeliz, Manila, QA Specialist - Crawford, 09159003047
Training/ Seminars Attended
- Housekeeping Management Leadership Training Voyager Of The Seas, Royal Caribbean International- September 26,2016
- Accelerating Leadership Performance Series- ALPS1 Voyager Of The Seas, Royal Caribbean International- June 20,2016
- Updating Training for Basic Safety PHILCAMSAT, MAKATI - December 22, 2014
- Marine Pest Management, Bed bugs, Product Knowledge and Safety Royal Caribbean International- July 5,2014
- Awareness and Safety Procedure on Piracy Acts Philippine Transmarine Carriers, Inc.- June 16, 2011
- Proficiency in Survival Craft and Rescue Boats The Maritime Training Center- June 9, 2011
- Basic Safety Course Magsaysay Training Center- October 26, 2005
Disclaimer
I hereby certify that the above information is correct and true to the best of my knowledge.
Valerie Mae M. Magbanua
Applicant
Timeline
Stateroom Attendant
Royal Caribbean International
07.2011 - 02.2022
Cabin Stewardess
Costa Cruise Lines
05.2006 - 04.2011
Room Attendant
Dusit Hotel Nikko
02.2005 - 06.2005
Bachelor of Science - Hotel and Restaurant Management
Lyceum of the Philippines University