Mervin Cabilan
Calamba
Summary
Dedicated stateroom attendant with a strong customer service focus at Norwegian Cruise Line. Recognized for enhancing guest satisfaction through meticulous cleaning and maintenance, while ensuring safety protocols were upheld. A detail-oriented team player, adept at addressing passenger needs and adapting to dynamic environments, contributing to a positive onboard experience.
Overview
17
17
years of professional experience
Work History
Stateroom Attendant
Norwegian Cruise Line/C.F. SHARP CREW MANAGEMENT INC.
12.2017 - Current
- Supported overall ship operations through effective communication with various departments, attending regular staff meetings, and sharing relevant information as needed.
- Upheld brand reputation through adherence to company standards for appearance, grooming, and uniform maintenance while on duty.
- Safeguarded passengers' health and well-being by executing sanitation protocols and disinfection procedures in alignment with established guidelines, ensuring a clean and safe environment.
- Enhanced guest satisfaction by providing exceptional stateroom cleaning and maintenance services.
CABIN STEWARD
Costa Cruises/MAGSAYSAY MARITIME CORPORATION
06.2008 - 09.2015
- Maintained inventory of cabin supplies and amenities, replenishing items as needed for guest comfort.
- Collaborated with team members to maintain consistently high cleanliness standards across all cabins.
- Addressed passenger queries and concerns promptly, ensuring a positive onboard experience.
- Assisted in conducting safety drills for passengers during embarkation, ensuring all guests understood emergency procedures and felt confident in their safety onboard.
- Handled special requests from passengers professionally, demonstrating adaptability and problem-solving skills.
- Conducted thorough inspections of cabins post-cleaning, guaranteeing adherence to company quality standards.
- Assisted passengers with luggage handling, promoting a seamless check-in and boarding experience.
- Promoted safe practices among crew members by adhering to safety procedures at all times.
Education
No Degree - SEAFARER STEWARDING COURSE
NORTHERN PHILIPPINES COLLEGE FOR MARITIME SCIENCE AND TECHNOLOGY
San Fernando, Province Of La Union03-2004
No Degree - COMPUTER TECHNOLOGY
UNIVERSITY OF NORTHERN PHILIPPINES
Vigan, Province Of Ilocos Sur03-2000
Skills
- Efficient work ethic
- Customer service focus
- Team player attitude
- Safety awareness
- Detail-oriented
- Adaptable nature
Languages
English
Advanced (C1)
Italian
Intermediate (B1)
Timeline
Stateroom Attendant
Norwegian Cruise Line/C.F. SHARP CREW MANAGEMENT INC.
12.2017 - Current
CABIN STEWARD
Costa Cruises/MAGSAYSAY MARITIME CORPORATION
06.2008 - 09.2015
No Degree - SEAFARER STEWARDING COURSE
NORTHERN PHILIPPINES COLLEGE FOR MARITIME SCIENCE AND TECHNOLOGY
No Degree - COMPUTER TECHNOLOGY
UNIVERSITY OF NORTHERN PHILIPPINES
Similar Profiles
Nilo SarazaNilo Saraza
Engine Assistant at CF Sharp Crew Management | Norwegian Cruise LineEngine Assistant at CF Sharp Crew Management | Norwegian Cruise Line
Antonio GutlayAntonio Gutlay
Engine Repairman at C.F. Sharp Crew Management, Inc.Engine Repairman at C.F. Sharp Crew Management, Inc.
ROXANNE R. VENTURAROXANNE R. VENTURA
CREWING ASSISTANT at C.F SHARP CREW MANAGEMENT INC.CREWING ASSISTANT at C.F SHARP CREW MANAGEMENT INC.
Ira Viktoria DenaIra Viktoria Dena
Account Manager at Bio Green USA Inc.Account Manager at Bio Green USA Inc.
OLIVER RODOLFOOLIVER RODOLFO
Director, Technology Account Management at Jones Lang Lasalle Philippines IncDirector, Technology Account Management at Jones Lang Lasalle Philippines Inc