Rumilyn Vertudazo
Antipolo
Summary
Dedicated Stateroom Attendant at Celebrity Cruises Inc. with a strong focus on customer service and exceptional cleanliness. Proven ability to enhance guest satisfaction through efficient room turnovers and attention to detail. Skilled in safety procedures and problem-solving, ensuring a memorable experience for guests while maintaining high service standards.
Overview
17
17
years of professional experience
Work History
Stateroom Attendant
Celebrity Cruises Inc.
Onboard Vessel
08.2008 - 10.2025
- Maintained cleanliness and organization of staterooms to enhance guest satisfaction.
- Restocked supplies and amenities to ensure readiness for guest arrivals.
- Executed daily cleaning protocols efficiently to adhere to safety standards.
- Assisted guests with special requests, fostering positive customer relationships.
- Collaborated with housekeeping team to streamline workflow and improve service delivery.
- Enhanced guest satisfaction by providing exceptional stateroom cleaning and maintenance services.
- Maximized guest comfort by replenishing amenities, linens, and other supplies according to established guidelines.
- Provided personalized attention to guests'' requests or special needs, contributing to memorable experiences on board the ship.
- Collaborated with fellow team members to ensure consistent quality service standards across all staterooms.
- Assisted guests in locating onboard amenities or services by providing accurate directions and relevant information as needed.
- Increased efficiency in room turnovers by effectively managing daily task assignments and time management.
- Participated in emergency drills and safety training sessions to ensure readiness in the event of any shipboard incidents.
- Contributed to the improvement of onboard services by promptly addressing and resolving guest concerns.
- Assisted with luggage handling during embarkation and disembarkation processes for seamless transitions between ports of call.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Changed bed linens and collected soiled linens for cleaning.
Education
No Degree - Hotel, Motel, And Restaurant Services
Tesda
Quezon CityBachelor of Arts - BSEM
Quezon City Polytechnic University
Quezon City04.2008
Skills
- Efficient work ethic
- Customer service focus
- Team player attitude
- Safety awareness
- Detail-oriented
- Basic maintenance
- Exceptional cleanliness
- Language proficiency
- Hospitality industry
- Housekeeping
- Safety procedures
- Maintenance
- Stress tolerance
- Cleaning techniques
- Trash waste and removal
- Lost and found procedures
- Linens and toiletries replacement
- Maintenance reports
- Energy conservation
- Storeroom management
- Chemicals disposal
- Linen replacement
- Problem-solving
- Attention to detail
- Excellent communication
- Cleaning bathrooms
- Vacuuming
Timeline
Stateroom Attendant
Celebrity Cruises Inc.
08.2008 - 10.2025
No Degree - Hotel, Motel, And Restaurant Services
Tesda
Bachelor of Arts - BSEM
Quezon City Polytechnic University