Summary
Overview
Work History
Education
Skills
Software
Timeline
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Ulysses Sara

Ulysses Sara

Customer Service Representative
Cagayan De Oro, Province Of Misamis Oriental,MSR

Summary

Adaptable and results-driven customer service and engagement specialist with over three years of experience across call center support, chat-based sales, and digital content management. Skilled in high-volume messaging, customer retention strategies, and team leadership, with a proven ability to boost revenue and build loyal client relationships. Background includes technical support, social media management, and creative work in design and video editing. Known for thriving in fast-paced environments, communicating effectively, and consistently exceeding performance targets.

Overview

7
7
years of professional experience

Work History

Social Media Engagement Specialist (Chatter)

OFM
10.2022 - Current
  • Managed direct messaging and engagement with subscribers to maintain high satisfaction and build strong, long-term relationships
  • Utilized personalized sales tactics and conversational strategies to encourage content purchases and increase revenue
  • Ensured a consistent, friendly, and responsive presence that aligned with the model’s branding and tone
  • Focused on retention by creating meaningful interactions and providing tailored customer service experiences
  • Worked independently in a fast-paced, target-driven environment while handling multiple conversations simultaneously

Chat Manager

OFM
04.2023 - 10.2023
  • Promoted to oversee a team of chatters, providing guidance, performance feedback, and quality checks
  • Helped optimize messaging strategies to improve conversion rates and overall subscriber satisfaction
  • Ensured team targets were met while maintaining brand consistency and a high standard of engagement
  • Developed comprehensive training programs for new chat representatives, resulting in higher staff competency levels.

Customer Service Representative

Teleperformance
03.2019 - 09.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Transitioned into a Technical Support Specialist role for 1 year, resolving complex issues and guiding customers step-by-step
  • Became a Mentor for new hires for 6 months, helping them improve performance and meet KPIs

Real Estate Lead Generator (Remote)

Upworks
01.2018 - 01.2019
  • Generated high-quality leads by researching and identifying potential clients through various online platforms.
  • Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
  • Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
  • Handled light data entry and documentation of leads
  • Created basic graphic content and video edits to showcase property listings

Education

College Undergraduate - Business Administration And Management

Xavier University - Ateneo De Cagayan
Cagayan De Oro, Province Of Misamis Oriental, Philippines
04.2001 -

Skills

Software

CRM & Communication

Content Creation

Office & Productivity

Project Management

Social Media Platform

Timeline

Chat Manager

OFM
04.2023 - 10.2023

Social Media Engagement Specialist (Chatter)

OFM
10.2022 - Current

Customer Service Representative

Teleperformance
03.2019 - 09.2022

Real Estate Lead Generator (Remote)

Upworks
01.2018 - 01.2019

College Undergraduate - Business Administration And Management

Xavier University - Ateneo De Cagayan
04.2001 -

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Ulysses SaraCustomer Service Representative