Summary
Overview
Work History
Education
Skills
Certification
Awards
Personal Information
Timeline
AssistantManager
VINCENT PAUL M. SARMIENTO

VINCENT PAUL M. SARMIENTO

Manila City,CAV

Summary

Looking for a suitable job where I can practice my knowledge and maximize my talents and skills, which will allow me to provide the opportunity for personal and professional growth.

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Manager

Whale Tale OFM
01.2024 - Current
  • Managed team managers to ensure program productivity, quality, and client performance objectives, while coaching and developing direct reports, conducting performance reviews, addressing deficiencies, and ensuring appropriate staffing, compliance, and cost-effectiveness, all while driving operational effectiveness and exceeding department goals

ASSISTANT MANAGER

EXL SERVICE PHILIPPINES
11.2022 - 01.2024


  • Managed team operations to ensure schedule adherence and productivity, conducted coaching sessions for skill development, assessed strengths and weaknesses to provide growth solutions, created performance reports, addressed HR-related issues, and acted as a liaison between management and the team to offer creative solutions

OPERATIONS TEAM LEADER

TELUS INTERNATIONAL PHILIPPINES
10.2020 - 11.2022
  • Manage day-to-day planning and operations of my team
  • Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs)

TEAM LEADER

DARK ROAST RESERVE COFFEE
09.2019 - 10.2020
  • To establish good leadership and to build professional connections to my colleagues

BARISTA

STARBUCKS PHILIPPINES
04.2018 - 09.2019
  • Foster an environment in which employees are motivated to deliver high-quality customer service
  • Manage the store's sales & marketing-related operations to enhance good customer relations thereby increasing sales and achieving the store's monthly target

Education

Bachelor of Science - Hotel and Hospitality Management

PAMANTASAN NG LUNGSOD NG MAYNILA
01.2018

RAMON MAGSAYSAY
01.2014

ANDRES BONIFACIO ELEMENTARY SCHOOL
01.2010

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • I am a creative, dependable, and organized professional with years of experience in learning and development, quality assurance, process improvement, and employee engagement

Certification

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Awards

  • Customer Experience Excellence Awardee
  • Leadership Awardee
  • Best in Customer Services Awardee
  • Employee of the Month (4 Consecutive Months)
  • Top Team Leader (5 Consecutive Months)
  • Best in Customer Connection Awardee

Personal Information

  • Age: 26
  • Height: 5'8
  • Weight: 85 kgs
  • Date of Birth: 03/14/98
  • Nationality: Filipino
  • Marital Status: Single
  • Religion: Catholic

Timeline

Operations Manager

Whale Tale OFM
01.2024 - Current

ASSISTANT MANAGER

EXL SERVICE PHILIPPINES
11.2022 - 01.2024

OPERATIONS TEAM LEADER

TELUS INTERNATIONAL PHILIPPINES
10.2020 - 11.2022

TEAM LEADER

DARK ROAST RESERVE COFFEE
09.2019 - 10.2020

BARISTA

STARBUCKS PHILIPPINES
04.2018 - 09.2019

RAMON MAGSAYSAY

ANDRES BONIFACIO ELEMENTARY SCHOOL

Bachelor of Science - Hotel and Hospitality Management

PAMANTASAN NG LUNGSOD NG MAYNILA

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