Gwendolyn Trazo
Cagayan de Oro, Province of Misamis Oriental,MSR
Summary
Equipped with strong problem-solving abilities and willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
General Manager
Gray House Project Company
08.2022 - 02.2025
- Managed a diverse team of professionals in the design and construction industry.
- Maximized efficiency by coaching and mentoring personnel on industry practices and company procedures.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality and service.
- Managed budget implementations, employee evaluations, and contract details.
- Provided thoughtful guidance to personnel in navigating and resolving problems to increase productivity.
- Prepare Billings and Invoices.
- Managed materials and service requests from respective project managers to management.
Editor-in-Chief
Southern Bulletin News
02.2020 - 03.2023
- Coordinated special edition publications, showcasing high-quality content tailored to specific themes or events.
- Oversaw writers and associates to optimize production and quality of work.
- Adhered to ethical guidelines and standards to promote responsible publication and media practices.
- Prioritized timely delivery of articles by adhering to strict deadlines while maintaining high-quality output.
- Encouraged editorial board to provide independent and objective advice, opinions and perspectives to enhance publication.
Legal Assistant
Sabacajan Calingin and Datu Law Office
10.2013 - 12.2021
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Interviewed clients to obtain information relevant to cases.
Good Manufacturing Practices (GMP) Auditor
DOLE Stanfilco
07.2011 - 09.2013
- Performed daily inspections to all equipment and workers before, during and after operations.
- Coordinated, managed and implemented auditing procedures to ensure smooth operations.
- Communicated and assisted workers to maximize work productivity.
- Documented and reported daily inspections to the database.
Technical Support Representative
Concentrix
11.2010 - 02.2011
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved technical problems through effective troubleshooting techniques.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Managed high levels of call flow and responded to technical support needs.
Service Crew / Cashier
McDonalds
03.2009 - 09.2009
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Operated cash registers and POS systems, handling over cash daily.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Bachelor of Science - Business Management
03-2009
High School Diploma -
03-2005
Skills
- Efficient multi-tasker
- Performance evaluations
- Troubleshooting expertise
- Quality management
- Document proofreading
Timeline
General Manager - Gray House Project Company
08.2022 - 02.2025
Editor-in-Chief - Southern Bulletin News
02.2020 - 03.2023
Legal Assistant - Sabacajan Calingin and Datu Law Office
10.2013 - 12.2021
Good Manufacturing Practices (GMP) Auditor - DOLE Stanfilco
07.2011 - 09.2013
Technical Support Representative - Concentrix
11.2010 - 02.2011
Service Crew / Cashier - McDonalds
03.2009 - 09.2009
Xavier University - Ateneo De Cagayan - Bachelor of Science, Business Management
Capitol University - High School Diploma,
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