Trina Louise Leynes
Makati
Summary
Resourceful Customer Advisor with strong business background and proven client service expertise. Excelled as call center team member and earned recognition for service quality and sales volume. Strong customer focus and superb communications skills enabled exceptional results.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Advisor
Trip.com
Taguig City
04.2024 - Current
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining high level of service quality.
- Manages over 60 customer contacts per day.
Customer Service - Google One
Concentrix
Taguig City
12.2019 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Restaurant Manager - Marketing
Jollibee Foods Inc.
Makati City
10.2017 - 03.2019
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Collaborated with management team on marketing initiatives to boost brand awareness and attract new clientele.
- Developed strong understanding of industry trends to make informed decisions regarding menu offerings, pricing strategies, and promotional activities that appealed to target markets.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Increased sales by 10% per month
Education
Bachelor of Science - Hotel And Restaurant Management
STI College Global City
Taguig City, Metro Manila 06.2013 - 05.2017
Skills
CRM Software
Active Learning
Interpersonal Communication
Problem-solving abilities
Computer Skills
Microsoft Office
Time Management
Timeline
Customer Advisor
Trip.com
04.2024 - Current
Customer Service - Google One
Concentrix
12.2019 - 03.2024
Assistant Restaurant Manager - Marketing
Jollibee Foods Inc.
10.2017 - 03.2019
Bachelor of Science - Hotel And Restaurant Management
STI College Global City
06.2013 - 05.2017
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