Edward Anthony Jr Rosacia

• Team Leadership & Sales Coaching: Led and mentored a team of account executives and field reps, driving performance through training, goal-setting, and continuous improvement in consultative selling.
• Strategic Sales Planning: Developed and executed strategic sales plans focused on penetrating new market segments, expanding client base, and increasing revenue across the hospitality and commercial cleaning sectors.
• Client Acquisition & Retention: Built strong relationships with hotels, restaurants, facility managers, and wholesalers; implemented retention strategies that enhanced client satisfaction and repeat business.
• Revenue Growth: Consistently exceeded sales targets through effective pipeline management, upselling, and tailoring product solutions to client needs.

• Strategic Growth Leadership: Spearheaded TruTrip’s expansion across APAC and global markets, identifying high-potential business sectors and forging partnerships with SMEs and enterprise clients in need of streamlined corporate travel solutions.
• New Business Acquisition: Built and managed a robust pipeline of qualified leads, converting prospects into long-term clients through consultative selling and a deep understanding of business travel pain points.
• Revenue Generation: Played a pivotal role in scaling revenue from $10,000 to over $300,000 by restructuring the sales funnel, optimizing pricing strategies, and introducing client-specific solutions.
• Key Account Management: Maintained and grew strategic accounts by offering tailored travel policies, personalized onboarding, and ongoing performance reviews to improve retention and upsell opportunities.

• Market Expansion & Lead Generation: Identified and pursued new business opportunities within the fintech, iGaming, crypto, and eCommerce sectors across EMEA and APAC regions. Prospected and qualified high-value leads to grow Corefy’s global client base.
  
  • Solution-Based Selling: Conducted in-depth consultations with clients to understand their payment processing challenges and proposed tailored payment orchestration solutions leveraging Corefy’s robust platform.
  
  • Partnership Development: Built and nurtured strategic relationships with payment service providers (PSPs), crypto wallets, acquirers, and enterprise merchants to expand Corefy’s network of integrations and drive mutual growth.
  
  • Client Onboarding & Retention: Supported clients from initial demo to contract close, ensuring a seamless onboarding experience and setting the foundation for long-term success and retention.

• Account Management & Client Liaison: Served as the primary point of contact between Wipro and CHI, overseeing service delivery, resolving escalations, and ensuring high-quality support for healthcare professionals.
• Team Leadership & Performance Oversight: Led a team of support agents and analysts, providing daily coaching, performance reviews, and goal alignment to meet SLAs and KPIs across service tickets, hardware/software support, and ITIL-based processes.
• Process Improvement & Escalation Handling: Identified workflow inefficiencies and implemented process improvements to reduce ticket resolution time and improve first-call resolution rates.
• IT Service Delivery: Supported healthcare staff with application troubleshooting, medical record system support, hardware configuration, and remote assistance tools, ensuring business continuity in a healthcare environment.

• Retention Strategy Execution: Led initiatives to retain existing AT&T customers by identifying at-risk accounts and deploying customized win-back strategies, product bundles, and value-driven solutions.
• Team Leadership: Supervised a high-performing team of retention specialists, ensuring adherence to KPIs such as customer satisfaction (CSAT), Net Promoter Score (NPS), and churn reduction targets.
• Customer Insight & Engagement: Analyzed customer feedback, service usage patterns, and cancellation reasons to proactively reach out and provide tailored retention offers and service enhancements.
• Sales Enablement: Trained the team on effective negotiation and objection-handling techniques, helping them convert potential cancellations into renewed contracts or upgraded services.

• Client Relationship Management: Built strong rapport with walk-in customers, corporate clients, and returning buyers by providing a personalized, consultative sales experience tailored to individual vehicle needs.
• End-to-End Sales Process: Managed the entire sales lifecycle — from initial inquiry and test drive to financing, trade-in appraisal, and vehicle delivery — ensuring a seamless customer journey.
• Product Knowledge & Presentation: Maintained deep knowledge of vehicle features, warranties, financing options, and after-sales services, positioning the right vehicles based on lifestyle, budget, and performance needs.
• Target Achievement: Consistently met and exceeded monthly and quarterly sales quotas by leveraging persuasive selling techniques, strong follow-up strategies, and lead conversion tactics.