FIDELYZ JOY D. RAMOS
Santa Rosa
Summary
Friendly, positive, efficient and upbeat customer service specialist bringing 3 years of customer experience in hotel reservation as a customer specialist in an International Travel agency in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. A team member devoted to maximizing customer satisfaction with exceptional service and support.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE
Trip.com
05.2022 - 06.2025
- Worked in the Hotel Reservations Department where I assisted clients, especially VIPs, with their hotel reservations via chat, call, and email channels.
- Helping clients inquire for a specific hotel or accommodation, booking for a hotel reservation, assisting in contacting the hotel for the guest request to negotiate for a cancellation/refund, modification,special request and raised a complaint provided by the guest to investigate it further.
- Provided exceptional customer service, remained calm under pressure to handle guest complaints through timely communication to solve the problem.
- Learnt how to multitask and delivered outstanding customer service by addressing inquiries promptly and courteously.
- Trained newly hired employees on routine tasks and customer service.
Support Staff
League of Municipalities of the Philippines
02.2018 - 02.2020
- Assigned as support staff at the event/general assembly to provide customer service by addressing queries, and offering assistance to VIPs, Mayors, medias, and visitors.
- Greeted visitors professionally, directing them appropriately on their designated seats and ensuring a smooth and positive first impression of the organization.
- Completed forms, logs and record quickly handle all documents needed for guest registration process.
- Able to perform other duties assigned on the same day, and goes the extra mile to fulfill the duty.
Education
Bachelor of Science - Tourism
Far Eastern University
Manila, Metro Manila, Philippines05-2020
Skills
- Team player
- Multi-tasking
- Decision-making
- Communication skills
- Patience under pressure
Timeline
CUSTOMER SERVICE
Trip.com
05.2022 - 06.2025
Support Staff
League of Municipalities of the Philippines
02.2018 - 02.2020
Bachelor of Science - Tourism
Far Eastern University
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