Customer service professional with over a decade of experience in telecom and online retail industries.
- Skilled in providing multichannel support through email, chat, and social media platforms.
- Proficient in using tools like Gorgias, Shopify, and Yotpo to manage inquiries, orders, and reviews.
- Experienced in processing orders, tracking shipments, managing returns/refunds, and handling account verifications.
- Knowledgeable in product data accuracy, review moderation, on-site query responses, and new product launch support.
- Strong in gathering customer feedback and relaying insights to product teams.
