Summary
Overview
Work History
Education
Skills
Awards
Training
Timeline
Teacher
MA. ELEANOR HIRAMIS

MA. ELEANOR HIRAMIS

Samboan

Summary

  • Newly minted creative Copywriter with a strong passion for crafting persuasive and engaging content. I have a solid foundation in copywriting principles to create a captivating storytelling, and incorporating persuasive techniques to drive desired action. Strong communication and collaboration abilities, with a commitment to delivering high-quality work on time. I am eager to contribute to a dynamic team and further develop my skills in copywriting.

Overview

15
15
years of professional experience

Work History

Customer Service Associate/Logistics Customer Service Associate

Amazon Operation Services Philippines, Inc
07.2018 - 05.2019
  • Tracked customers' parcels using GPS navigation tools
  • Provided real-time updates to customers
  • Handled cases of lost parcels and processed replacements and refunds
  • consistently achieved 100% Issue Resolution survey score for a consecutive 12 -week period
  • Honored with Best In Productivity award for dedication to providing excellent customer service.


Publishing Consultant (Sales Consultant)

Author Solutions Philippines Inc
08.2017 - 10.2017
  • Provided comprehensive information and guidance to authors and aspiring authors
  • Conducted extensive interviews to ensure clear understanding of services and how they could help achieve publishing goals.

Senior Team Manager

KKH Philippines Services, Inc
08.2016 - 07.2017


  • Streamlined workflows and developed pre-written responses or scripted templates to simplify tasks for the team
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Facilitated meetings to communicate team performance goals and results.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Team Leader

Telstra International Philippines, Inc
08.2014 - 02.2016
  • Set high standards and fostered a culture of continuous improvement
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • The team was awarded as the TOP FCR 7 in January 2016.

Team Leader

Convergys Philippines Corporation
04.2008 - 07.2014
  • Mentored team members to promote productivity and commitment to excellent customer service.
  • Held weekly team meetings to inform team members on company news and updates.
  • Named as one of the top performing teams for Customer Satisfaction and Issue Resolution
  • Awarded as one of the Top Team Leaders throughout the career with Convergys {now Concentrix}

Developmental Specialist

Convergys Philippines Services Corp
01.2006 - 04.2008
  • Contributed to the improvement of customer satisfaction and Issue Resolution through various strategies
  • Monitored long calls and provided real-time assistance to team members
  • Presented information using variety of instructional techniques or formats, such as role-playing, simulations, team exercises, videos and lectures.
  • Cluster garnered huge improvements in key performance indicators.

Senior Specialist

Convergys Philippines Services Corp
09.2005 - 01.2006
  • Handled supervisory and escalation calls, providing appropriate solutions to complex situations
  • Showcased problem-solving skills and importance of proactive service and resolution.

Customer Service Specialist

Convergys Philippines Services Corp
11.2004 - 09.2005
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Placed second in getting the highest Customer Satisfaction (CSAT) score among team mates.


Education

Bachelor in Secondary Education - English

Lourdes College

Skills

    Facebook Organic Copywriting

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Awards

  • Productivity Award - February 2019 - Amazon Operation Services Philippines, Inc.
  • Top Team for highest FCR pass rate - January 2016 - Telstra International Phils, Incorporated
  • Team Leader Award for Q1 and Q2 2014 Performance as Top 1 Team Leader - July 2014 - Convergys Philippines Corporation
  • Certificate of Recognition Top Team Leader for Lowest AHT - April 2013 - Convergys Philippines Corporation
  • Certificate of Recognition with Highest Team Sales Closed Rate - January 2013 - Convergys Philippines Corporation
  • Plaque of Excellence Performance for setting the Standard and for Consistently creating the Blueprint for Success - September 2013 - Convergys Philippines Corporation
  • Team Leader Award for Q3 Performance as Top 1 Team Leader - March 2013 - Convergys Philippines Corporation
  • Certificate of Recognition for the years of dedication to the Delivery of Excellence Service - March 2013 - Convergys Philippines Corporation
  • Team Leader Award for Q4 Performance as Top 6 Team Leader - February 2012 - Convergys Philippines Corporation

Training

Persuasive Copywriting Masterclass, Copywriting Dojo Philippines, 01/08/24, Ongoing

Timeline

Customer Service Associate/Logistics Customer Service Associate

Amazon Operation Services Philippines, Inc
07.2018 - 05.2019

Publishing Consultant (Sales Consultant)

Author Solutions Philippines Inc
08.2017 - 10.2017

Senior Team Manager

KKH Philippines Services, Inc
08.2016 - 07.2017

Team Leader

Telstra International Philippines, Inc
08.2014 - 02.2016

Team Leader

Convergys Philippines Corporation
04.2008 - 07.2014

Developmental Specialist

Convergys Philippines Services Corp
01.2006 - 04.2008

Senior Specialist

Convergys Philippines Services Corp
09.2005 - 01.2006

Customer Service Specialist

Convergys Philippines Services Corp
11.2004 - 09.2005

Bachelor in Secondary Education - English

Lourdes College

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