Thái Khôi Nguyên
Hồ Chí Minh
Summary
Dynamic Operations Manager with a proven track record at Pacific Sea BPO Services INC, enhancing operational efficiency and employee performance. Expert in business development and operations management, with a knack for problem-solving and team leadership. Achieved significant improvements in supply chain operations and market development, leveraging skills in MS Office and English.
Experience in retail industry and have worked for many years at Nguyen Kim company before, especially in partnership department, will be the key to success in this position.
Overview
22
22
years of professional experience
Work History
Operations Manager
Pacific Sea BPO Services INC
10.2019 - 10.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed Telesales team to ensure providing product information and closing deal to reach business target.
- Analyze Philippines market demand and provide product evaluation opinions to Marketing team and Purchasing team.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Expanding warehouse system to contribute to market development.
Business Development Specialist
Nguyen Kim Trading & Joinstock Company
04.2016 - 05.2019
- Analyze business situation every day/month/year and provide report for Board of Commercial/ Merchandise Directors
- Research and propose new mechanism to change KPI bonus for Salemans/Shopping Center
- Coordinate with Banking partners and major credit institutions (FE Credits/ Home Credits/ HD Saison, Local Banks) to provide installment solutions for customers.
Marketing Specialist & Director's Assistant
Nguyen Kim Thu Duc Shopping Center
10.2010 - 12.2013
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Implement marketing plans from Head of Marketing
- Design/ Printing banners/ backdrop/ stickers etc.. for Shopping Center
- Manage the rental department (tenants/ staff) at Nguyen Kim Thu Duc.
- Provide solutions/action for other tasks requested by Director Board.
Receptionist
Continental Hotel (Saigontourist)
01.2003 - 11.2008
- Greeted incoming (Check In/ Out) customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Business Administration
Ho Chi Minh City Open University
97 Vo Van Tan, District 3, HCMC08-2011
Hotel Management
SAIGONTOURIST HOSPITALITY COLLEGE
23/8 Hoang Viet, District Tan Binh, HCMC10-2004
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Business planning
- Time Management
- MS Office
- Business development
- Social Media
- English (4 skills)
Timeline
Operations Manager
Pacific Sea BPO Services INC
10.2019 - 10.2024
Business Development Specialist
Nguyen Kim Trading & Joinstock Company
04.2016 - 05.2019
Marketing Specialist & Director's Assistant
Nguyen Kim Thu Duc Shopping Center
10.2010 - 12.2013
Receptionist
Continental Hotel (Saigontourist)
01.2003 - 11.2008
Business Administration
Ho Chi Minh City Open University
Hotel Management
SAIGONTOURIST HOSPITALITY COLLEGE
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