Vanamamalai Perumal
Customer Service Supervisor
Paranaque
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Supervisor
Pacific Sea BPO Services INC
1 2018 - Current
- Provide leadership, guidance and continuous mentoring to Customer Service team
- Assist with training of new Customer Service team members
- Positive communication with customers to provide our luxury service standards
- Provide professional etiquette via phone, chat, e-mail communications
- One call resolution belief system
- Critical thinking to drive for solutions to issues
- Measure, monitor and report on established Customer service KPI’s ensuring that they are met on an on-going basis.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Sales Executive
Amikat Services
06.2013 - 09.2016
- Answering any query related to the current market rules and regulations
- Preparing records of the different market trends both the current and the past ones
- Doing market research, latest news and trend from the financial websites like Bloomberg, Investing.com, and Reuters
- Excellent with analyzing market and determining any risks involved in the investment
- Following financial market movements and understanding and explaining to the clients
- Explaining the financial calendar and based on that how to trade in the market
- Explaining the trading platform and teaching them how to use it
- Advising and assisting the investors explore new avenues of investment with safe secure and high returns
- Doing intense research about the markets and carefully monitoring their movements so as to make/revise the strategies of investment
- Managing active clients, motivate inactive clients for investments, to identify and build up a customize portfolio for clients according to individual needs, market experts and market trend and to churn out maximum profit with given amount of investment in a stipulated time.
Aircraft technician
Kingfisher Airlines
07.2011 - 09.2012
Aircraft Technician
Skyraider Airservices
09.2008 - 04.2009
On Job training
Kingfisher Airlines
07.2007 - 01.2008
Education
Aircraft Maintenance Engineering -
Rajiv Gandhi Memorial College of Aeronautics
Jaipuur , India 01.2005 - 04.2008
Higher Secondary - undefined
Christu Raja Hr.Sec School
Skills
Team Building and Leadership
CRM software proficiency
Call Center Management
Performance Evaluation
QA
Time Management
Sales Support
Call Center Operations
Workflow Management
Quality Assurance
Customer Relationship Management (CRM)
Team Development
Cell
+63 977 844 5298
Personal Information
- Date of Birth: 03/31/87
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
Tamil, English, Telugu, Hindi
Timeline
Sales Executive
Amikat Services
06.2013 - 09.2016
Aircraft technician
Kingfisher Airlines
07.2011 - 09.2012
Aircraft Technician
Skyraider Airservices
09.2008 - 04.2009
On Job training
Kingfisher Airlines
07.2007 - 01.2008
Aircraft Maintenance Engineering -
Rajiv Gandhi Memorial College of Aeronautics
01.2005 - 04.2008
Customer Service Supervisor
Pacific Sea BPO Services INC
1 2018 - Current
Higher Secondary - undefined
Christu Raja Hr.Sec School