Aiza Gutierrez Concepcion
929B L. Allanigue St. Barangay Village, San Antonio, Paranaque City
Summary
Seeking a long-term career in my profession, eager to leverage technical expertise and acquired skills to make a meaningful contribution towards company success. Strong desire to utilize abilities in the best possible way, aiming to maximize potential and positively impact the organization.
Overview
16
16
years of professional experience
Work History
Finance Settlement Assistant (Team Leader)
PACIFIC SEA BPO SERVICES, INC.
10.2013 - 11.2024
- Perform verification on all incoming funds
- Process first level verification of all outgoing funds
- Conduct daily reconciliation on all incoming and outgoing funds
- Attend to customer queries on all funds related matters
- Perform other ad-hoc duties when assigned
Customer Service Associate (New Accounts)
RIZAL COMMERCIAL BANKING CORPORATION (RCBC)
11.2012 - 05.2013
- Answer customer’s questions and explain available services such as deposit accounts, bonds and securities
- Compile information about new accounts, enter account information into computers and file related forms or other documents
- Refer customers to appropriate bank personnel to meet their financial needs
- Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificate of deposits
Jr.Sales and Service Associate (Teller/New Accounts)
PHILIPPINE NATIONAL BANK (PNB)
03.2009 - 11.2012
- Accepting cash deposits, withdrawals, bills payment and other monetary transactions
- Processing of Western Union Remittance, transmittal of BIR Collection, new accounts and time deposit processor, ATM loading and reconciliation, etc
Education
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY
University of Saint Louis
Tuguegarao City, Cagayan Valley01.2008
High School -
Gattaran National Trade School
Palagao Norte, Gattaran01.2004
Elementary -
Batug Palagao Elementary School
Palagao Norte, Gattaran01.2000
Skills
- Customer Service
- Attention to Detail
- General Math Skills
- Verbal Communication
- Integrity
- Thoroughness
- Documentation Skills
- MS Office suite (Word, Excel, PowerPoint and Outlook)
Personal Information
- Place of Birth: Cagayan Valley
- Date of Birth: 12/25/87
- Nationality: Filipino
- Marital Status: Married
Timeline
Finance Settlement Assistant (Team Leader)
PACIFIC SEA BPO SERVICES, INC.
10.2013 - 11.2024
Customer Service Associate (New Accounts)
RIZAL COMMERCIAL BANKING CORPORATION (RCBC)
11.2012 - 05.2013
Jr.Sales and Service Associate (Teller/New Accounts)
PHILIPPINE NATIONAL BANK (PNB)
03.2009 - 11.2012
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY
University of Saint Louis
High School -
Gattaran National Trade School
Elementary -
Batug Palagao Elementary School
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