Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Sison Jr Cervantes

Sison Jr Cervantes

Assistant Restaurant Manager 2 - Contact Center Officer
Pateros

Summary

Dynamic Assistant Restaurant Manager with a proven track record at Jollibee, excelling in staff training and inventory control. Enhanced service quality and customer satisfaction through effective training programs and operational oversight, fostering a culture of excellence and achieving significant improvements in team performance.

Experienced with supervising daily restaurant operations and staff coordination. Utilizes strong organizational abilities to ensure seamless service and customer satisfaction. Track record of effective team building and conflict management.

Overview

10
10
years of professional experience

Work History

Assistant Restaurant Manager 2

Manta Fast Food Industries Inc - Jollibee
04.2023 - Current
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
  • Managed inventory and negotiated with suppliers to reduce costs, ensuring profitability.
  • Conducted regular staff meetings to communicate updates and gather feedback for continuous improvement.
  • Fostered culture of excellence by recognizing and rewarding staff for outstanding performance.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Implemented staff training on allergen awareness and dietary requirements, improving customer service for guests with special dietary needs.

Assistant Restaurant Manager 2

Eclectus Food Ventures Corporation - Jollibee
04.2018 - 01.2023
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.

Contact Center Representative

Genting Philippines Holdings Limited-Star Cruises
12.2015 - 05.2018
  • Managed high call volume while remaining focused on delivering excellent customer experiences.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
  • Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.

Education

Bachelor of Science - Computer Science

Pamantasan Ng Lungsod Ng Pasig
Pasig, Metro Manila, Philippines
04.2001 -

Skills

    Staff training and development

    Food safety compliance

    Training and mentoring

    Inventory control

    Shift management

    Interpersonal and written communication

    Customer assistance

    Restaurant operations

    Schedule coordination

    Opening and closing procedures

    Budget administration

    Employee scheduling

    Guest relations

    Scheduling and labor control

    Staff assessment

    Performance improvement

    Sales and marketing

    Performance evaluations

    Budgeting and financial management

    Promotions and events coordination

    POS system

    Hospitality and accommodation

    Restaurant promotion management

    Food and beverage sales

    Multitasking Abilities

Software

ANSI - Back Office system

Micros Opera PMS

Microsoft

Timeline

Assistant Restaurant Manager 2

Manta Fast Food Industries Inc - Jollibee
04.2023 - Current

Assistant Restaurant Manager 2

Eclectus Food Ventures Corporation - Jollibee
04.2018 - 01.2023

Contact Center Representative

Genting Philippines Holdings Limited-Star Cruises
12.2015 - 05.2018

Bachelor of Science - Computer Science

Pamantasan Ng Lungsod Ng Pasig
04.2001 -

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Sison Jr CervantesAssistant Restaurant Manager 2 - Contact Center Officer