Queenie Ann De Leon
Cabanatuan City
Summary
Positive, reliable, and energetic individual with knack for creating welcoming atmosphere and ensuring smooth operations. Possesses solid understanding of inventory management and customer service, complemented by skills in team coordination and conflict resolution. Dedicated to enhancing guest experiences and maximizing operational efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Restaurant Manager 2
Jollibee Foods Corporation
03.2022 - Current
- Resolved customer complaints for improved dining experiences and loyalty.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Oversaw daily operations for improved team cohesion and morale.
- Developed team schedules, enhancing productivity and employee satisfaction.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Selling Department Supervisor
Prince Retail Group of Companies
01.2018 - 01.2021
- Conducts daily walkabout and monitoring in the selling area to maximize selling operations activities
- Supervises activities and performance of subordinates to ensure maximum output of the team
- Prepares daily or periodic reports such as out of the stock report, canvassed prices, overstocking, non-moving items, monthly damage, and other similar reports as may be required by the Store Operations Manager
- Overall in charge of the store when the Store Operations Manager is not around as a First Man Officer
- Team Leader for overall Central Luzon Stores (in-charge for all compliance reports to be submitted in the Main Office)
- BEST SELLING DEPARTMENT SUPERVISOR - June 22, 2019
- Achieves Sales Target for the year
- Best Merchandising Display for overall stores
- MOST COMPLIANT DEPARTMENT - April 26, 2020 / March 15, 2021
- Complete compliance reports above all departments in the store
- Twice most compliant department for two consecutive years
Assistant Restaurant Manager 3
Fountain of Milk and Honey (Jollibee Franchise)
01.2017 - 12.2017
- To provide and implement programs on Cleanliness and Sanitation and Integrated Pest Control as Key Result Area
- Manage the overall cleanliness of the store including sanitation, food handling, chemical handling and pest management
- Manage operations during peak and lean hours
- Oversee service and kitchen operations in following standard operating procedures at all times
Administrative Crew
Jollibee Foods Corporation
01.2014 - 12.2016
- The administrative crew is responsible for the sales cut-off of all cashiers during operation
- Availability of bills and coins for cashiers and balancing the sales at the end of the day
- Hand in hand assists the Manager in checking end-of-the-day sales of the store
- Assists Banker in getting sales inside the vault
Education
College -
College of the Immaculate Conception
Hotel and Restaurant Management -
Columban College
01.2013
Secondary -
Aringay Central Elem. School
01.2009
Primary -
Aringay Central Elem. School
01.2005
Skills
- Microsoft Office
- Point of Sale - (POS)
- JDA System
- Barter System
- Table Setting/Skirting
- Cocktail Mixing
- Cooking
- Data analysis
- Fast learner
- A good listener
Personal Information
- Social Security Number: 02-3593747-2
- Phillipines Health Number: 21-025196410-0
- Tin Number: 317-410-309-000
- Pag Ibig Number: 1211-0775-0810
- Age: 29
- Height: 5'1"
- Weight: 60 kgs.
- Father's Name: Florencio P. De Leon
- Mother's Name: Elizabeth Q. De Leon (deceased)
- Date of Birth: 03/26/92
- Gender: Female
- Marital Status: Single
Awards
- BEST SELLING DEPARTMENT SUPERVISOR, 06/22/19, Achieves Sales Target for the year and Best Merchandising Display for overall stores.
- MOST COMPLIANT DEPARTMENT, 04/26/20, Complete compliance reports above all departments in the store.
- MOST COMPLIANT DEPARTMENT, 03/15/21, Twice most compliant department for two consecutive years.
Hobbies and Interests
- Photography
- Video Editing
- Social Media Managing
- Food
- Travel
Training
- Introduction to Business Communication, 10/15/20
- Wine and Cheese Appreciation Seminar, 10/09/20
- In-Flight Catering and Butchery Tour, 02/24/11
- Flower Arranging and Floral Art Seminar, 02/22/11
- It's All About Baking Season 2, 01/27/11
- Food Safety and Sanitation, 03/01/10
- Housekeeping and Bed Making, 03/01/10
- Hotel Operations Overview, 03/01/10
- Hotel Familiarization Tour, 03/01/10
- Gastronomia 7 Prelude, 09/06/10
- Personality Development, 01/14/10
References
Rose Ann San Gabriel
Osave Trading Philippines Corporation
09171269813
Richard Pinpin
Osave Trading Philippines Corporation
09178011001
Timeline
Assistant Restaurant Manager 2
Jollibee Foods Corporation
03.2022 - Current
Selling Department Supervisor
Prince Retail Group of Companies
01.2018 - 01.2021
Assistant Restaurant Manager 3
Fountain of Milk and Honey (Jollibee Franchise)
01.2017 - 12.2017
Administrative Crew
Jollibee Foods Corporation
01.2014 - 12.2016
Hotel and Restaurant Management -
Columban College
Secondary -
Aringay Central Elem. School
Primary -
Aringay Central Elem. School
College -
College of the Immaculate Conception
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