ROBERT PAUL A. MENA
Taguig City
Summary
FSC Awardee- 2020 (Manager)
FSC Awardee- 2021 (Manager)
FSC Awardee- 2022 (Manager)
FSC Awardee- 2023 (Manager)
FSC Awardee- 2024 (Manager)
Overview
8
8
years of professional experience
Work History
Assistant Restaurant Manager 2
JOLLIBEE ( Franchise)
Pasig, Metro Manila
12.2020 - Current
- Service Quality Manager/Payroll manager
- Supervise standard training of crew from initial, follow-up to Certification training.
- Supervise team in ensuring the completeness of training manuals and checklist of the store and ensuring all crew has the knowledge in all standard procedure in the store.
- Hire crew and organize and ensure completeness of their working requirements.
- Prepare daily manning schedule of crew on target Dailies basis.
- Assists employee team to provide excellent customer service. Coordinate with the team to meet sales targets and to ensure customer satisfaction to every service that we offer.
- Monitors all personnel in the performance of their tasks and attitude towards work.
- Ensure proper implementation of 'Alagang Jollibee' Service.
- Rallies the team in achieving sales target by providing incentives thru suggestive selling program all throughout the year.
- Implement and oversee the proper execution of service quality.
- Measurement of all service crew within the standard time.
- TAT (Turn Around Time - 90 seconds) for the counter crew, from order taking the customer to payment step.
- FST (Food Serving Time) the standard waiting time for every product.
- ATT (Attending The Table) for the dining crew, from attending the dirty table to finishing cleaning and sanitizing.
- Implement strategy for sales increase.
- Payroll in-charge
- Food Safety Compliance Officer
- Oversee implementation of the food safety program in the restaurant.
- Maintaining pest control procedures to ensure food isn't contaminated.
- Training employees on proper food handling techniques.
- Maintaining proper documentation of all food safety procedures.
- Responding to any food safety-related complaints from staff and customers.
Assistant Restaurant Manager 3
JOLLIBEE ( Franchise)
Taguig, Metro Manila
05.2019 - 05.2020
- Production/Kitchen Manager
- Monitor the electricity, water and gas consumption and planning of strategies to lessen the expenses on Electricity, Water and Gas.
- Manage daily inventory of stocks.
- Analyze and develop accurate stock forecasts and maintain timely ordering to avoid overstocking and understocking.
- Administer and monitor daily inventory of products and all consumes until of all raw materials every day and intensifies the FIFO and FEFO process.
- Perform regular inspections and audit of preparation and presentation of core products to ensure that they are following the standard operating procedure.
- Maintain and ensure compliance to established food quality and standard.
- Conducts physical inventory every Mid-month and Month-end inventory report for the Annual Business Review.
- Daily monitoring of CU of all raw materials, Standard temperature of cooked products per batch, thawed products, hot-held and cold products and condition of all kitchen equipment.
- Repair and Maintenance Manager/Pest Control Manager
- Monitor all equipment if it's in good condition and responsible for reporting all equipment that need to be repaired and need preventive maintenance.
- Assesses and implements cleanliness and condition of the store and its organization.
- Evaluate and implement strategies on pest control systems.
- Implement and intensify the Corrective Action Plan if there's a deviation in every month Pest Control Management.
- Machine / Tools & Equipment Handled / Applications Used
- Kitchen Equipment - Griddle, Holding Cabinet, Taylor Machine, Henny Penny, Frymaster, Bun Toaster
- Microsoft Office ( MS Word, PowerPoint, Excel )
- SAP Ordering (Ordering site for raw materials)
Kitchen Crew
Jollibee Foods Corporation
Taguig, Metro Manila
10.2017 - 02.2018
- Batch Grill - Cooking of patty and Burger assembly.
- Chicken Expert - Breading and frying of chicken.
- Initiator - Assembly of spaghetti and different rice meals.
- Batch Fry - Responsible for frying of other fry products.
- Prepping - Oversees stocks organization and cleanliness, maintains FIFE/FEFO, receiving of delivery and responsible for refilling and back-up of stocks for every station in kitchen and counter area.
Education
Bachelor of Science - Business Management
Taguig City University
Taguig07.2018
High School -
Diosdado Macapagal High School
Taguig01.2010
Skills
- Shift management
- Food safety compliance
- Employee scheduling
- Staff training and development
- Opening and closing procedures
- Customer assistance
- Guest relations
Certification Statement
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Training Certificates
- CERTIFICATE OF COMPLETION on Feedback Management System: Customer Recovery, Jollibee Foods Corporation, 08/12/21
- CERTIFICATE OF COMPLETION on Feedback Management System: Feedback Management Process, Jollibee Foods Corporation, 08/12/21
- CERTIFICATE OF COMPLETION on Safety and Security E-learning Course, Jollibee Foods Corporation, 09/04/21
- CERTIFICATE OF COMPLETION on Food Safety Program, Jollibee Foods Corporation, 07/29/21
- CERTIFICATE OF COMPLETION on Allergen Management (Computer Based Training), Jollibee Foods Corporation, 02/11/22
- CERTIFICATE OF PARTICIPATION on FSC Retooling, Haricot Corporation, 01/11/24
- ON THE JOB TRAINING (300 hours), National Capital Region Police Office (NCRPO), 11/07/15, 01/26/16
- ON THE JOB TRAINING (600 hours), SPAVI Shakey's Pizza Asia Ventures Inc., 01/27/18, 05/06/18
Timeline
Assistant Restaurant Manager 2
JOLLIBEE ( Franchise)
12.2020 - Current
Assistant Restaurant Manager 3
JOLLIBEE ( Franchise)
05.2019 - 05.2020
Kitchen Crew
Jollibee Foods Corporation
10.2017 - 02.2018
Bachelor of Science - Business Management
Taguig City University
High School -
Diosdado Macapagal High School