Sharon Ivory Gatchalian Calupitan
Freelance Accounting And Customer Care Virtual Assistant
Mandaluyong City, Metro Manila,00
Summary
Dedicated and enthusiastic worker who is always open to new beginnings and always willing to take added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Organized office professional with experience with various administrative tasks such as preparing agendas, data entry, travel coordinating and providing customer assistance.
Overview
7
7
years of professional experience
Work History
Accounting and Customer Care Virtual Assistant
IT Cfive Client At Upwork
01.2023 - Current
- Enhanced overall office organization by implementing efficient filing systems for physical and digital documents.
- Boosted team morale with proactive communication skills that fostered a positive work environment.
- Supported financial operations through meticulous bookkeeping tasks such as invoicing, expense tracking, and budget management.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Facilitated smooth operations with proficient data entry and document management for various projects.
Home Tutor
Family Members
01.2021 - 03.2023
- Conducted comprehensive evaluations of student performance, identifying areas requiring additional support or intervention.
- Served as a mentor and role model for students, offering guidance on important life skills such as goal-setting, decision-making, and selfmotivation.
- Supported students in preparing for standardized tests by providing targeted instruction focused on specific test-taking strategies and content areas.
- Enhanced students'' comprehension by incorporating real-life examples and relatable experiences into lessons.
- Implemented personalized lesson plans tailored to individual student needs, promoting greater understanding of complex concepts.
- Developed time management strategies for students struggling with organizational skills, leading to more efficient study habits and higher productivity levels.
- Encouraged students to take ownership of their learning by setting achievable goals, monitoring progress, and celebrating successes.
Customer Service Representative
Alorica
10.2016 - 02.2017
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Business Administration
04.2001 -
Skills
Travel Planning
undefinedOrganizing Travels, reading romance-related books, listening to Music, Singing & dancing
Organizing Travels : I am frustrated traveler. I always try to check on Flight ticket prices, hotel/transient homes, create draft itineraries, checking tour packages.
Reading Romance-related books: always had fun reading this type of book, somewhat makes me imagine my own lovestory.
Listening to Music, Singing and Dancing: loved all of these since I was a kid, makes me happy all the time and sometimes makes you forget your problems even just for a while.
Timeline
Accounting and Customer Care Virtual Assistant - IT Cfive Client At Upwork
01.2023 - Current
Home Tutor - Family Members
01.2021 - 03.2023
Customer Service Representative - Alorica
10.2016 - 02.2017
Rizal Technological University - Bachelor of Science, Business Administration
04.2001 -
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