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Associate Principal Engineer

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Demonstrates a strong customer service foundation with a focus on effective communication and problem resolution. Proven ability to manage high workloads while maintaining efficiency, contributing to enhanced customer satisfaction through team collaboration and a proactive approach in dynamic environments.

Dynamic Helpdesk Specialist with a proven track record at SA Home Loans, enhancing customer satisfaction and reducing complaints through effective problem-solving and empathetic communication. Skilled in multitasking across software platforms and fluent in multiple languages, excelling in teamwork, adaptability, and maintaining high-quality standards.

Seeking a position in which I can contribute to the development of an organization leveraging my executive assistant, office management and technology skills and build a long-term career with an opportunity for professional growth. Motivated, personable business professional with 19 years experience as an IT professional in a demanding environment. Three years office management, executive assistant and human resources experience in a fast paced company. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of excellent customer service. Flexible and versatile, ability to remain calm under pressure.

Self-driven and motivated IT Support Professional with ten solid years of experience in providing technical support to the company's stakeholders, managing user accounts, and installing and managing hardware and software. Possess great analytical skills, strong attention to details and accuracy and well-developed time management skills.

SHARMINE JOSE

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Helpdesk Specialist

Customer Service Representative

Marketing Assistant

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Bachelor of Science - Nursing

High School Diploma -

Elementary Diploma -

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Helpdesk Specialist

Customer Service Representative

Bachelor of Science - Nursing

Marketing Assistant

High School Diploma -

Elementary Diploma -

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