Microsoft Office
SHARMINE JOSE
Helpdesk Specialist
NCR Manila City
Summary
A customer service representative who loves getting to talk to new people every day and help them solve problems. Crafted service approach of finding out what customers’ goals are and ability to overcome complex customer service challenges with 6 years+ experience.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
1
1
Language
Work History
Helpdesk Specialist
Maxicare Healthcare Corporation
Makati City
08.2016 - 04.2022
- Responded to inquiries by phone, email and walk-up requests.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Customer Service Representative
TeleTech
Pasay City
01.2016 - 07.2016
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
Marketing Assistant
Transfer it!
Manila
05.2010 - 05.2011
- Compiled product and customer data to generate informed profit projections.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
Education
Bachelor of Science - Nursing
Universidad De Manila (City College of Manila)
Manila, Philippines 01.2011 - 03.2016
High School Diploma -
Lakandula High School
Manila Philippines 01.2006 - 03.2010
Elementary Diploma -
Jose Rizal Elementary School
Manila Philippines 01.2000 - 03.2006
Skills
Customer Care Service
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 3 units staff members.
- Achieved 100% results by completing task with accuracy and efficiency.
Software
Gsuite
Adobe Acrobat
Timeline
Helpdesk Specialist
Maxicare Healthcare Corporation
08.2016 - 04.2022
Customer Service Representative
TeleTech
01.2016 - 07.2016
Bachelor of Science - Nursing
Universidad De Manila (City College of Manila)
01.2011 - 03.2016
Marketing Assistant
Transfer it!
05.2010 - 05.2011
High School Diploma -
Lakandula High School
01.2006 - 03.2010
Elementary Diploma -
Jose Rizal Elementary School
01.2000 - 03.2006
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